Family Support Officer

Placements24; Benoni; On-site; ZAR 167,000 - 290,000; Full time

Benefits offered by this job

Medical benefits

Retirement benefits

Professional development

Team environment

Travel allowance

Job summary

Placements24 in Benoni, Gauteng, is seeking a compassionate Family Support Officer to assist families in navigating challenges and building resilience within the local community.

You will provide guidance, coordinate services, and support child and family well-being through direct engagement and referral networks. This role emphasizes empathy, communication, and culturally sensitive practice in a community context.

Qualifications

• Degree or Diploma in Social Work, Psychology, or a related field.
• Experience working directly with families in a support or counseling capacity.
• Strong understanding of child development, family systems, and crisis intervention techniques.
• Excellent communication, active listening, and empathic skills.
• Ability to build rapport with families from diverse backgrounds in Benoni.

Responsibilities

• Conduct home visits and assessments to understand family dynamics and needs.
• Develop and implement tailored support plans with families.
• Provide counseling and emotional support to family members.
• Connect families with community services (education, health, financial aid).
• Facilitate family group sessions and workshops on well-being topics.
• Maintain confidential case files and document progress.

Skills

Communication

Active listening

Empathy

Rapport building

Education

Degree or Diploma in Social Work/ Psychology

Related field diploma/degree

Job description

About the Role

Our client is seeking a dedicated Family Support Officer to provide crucial assistance to families in need within the Benoni community. This role involves working closely with families to strengthen their capabilities, address challenges, and promote positive outcomes for children and adults alike. You will offer guidance, resources, and support to help families navigate difficult situations and build resilience. This is an impactful position in the Gauteng region, dedicated to fostering healthier family environments and ensuring that families have the support necessary to thrive and overcome adversity.

Key Responsibilities

• Conduct home visits and assessments to understand family dynamics and specific needs.
• Develop and implement tailored support plans in collaboration with families.
• Provide counseling and emotional support to family members, addressing issues such as parenting skills, conflict resolution, and stress management.
• Connect families with relevant community services, such as educational, health, and financial assistance programs.
• Facilitate family group sessions and workshops on topics relevant to family well-being.
• Maintain accurate and confidential case files, documenting interventions and progress.

Requirements

• Degree or Diploma in Social Work, Psychology, or a related field.
• Previous experience working directly with families in a support or counseling capacity.
• Strong understanding of child development, family systems, and crisis intervention techniques.
• Excellent communication, active listening, and empathic skills.
• Ability to build rapport and trust with families from diverse backgrounds in Benoni .
• Valid driver's license and access to reliable transportation for home visits.

Benefits

• Competitive monthly salary.
• Comprehensive medical and retirement benefits.
• Opportunities for continuous professional development.
• A supportive and team-oriented work environment.
• Travel allowance for necessary home visits and community outreach.