Family Support Officer

Placements24; Upington; On-site; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Medical aid

Retirement fund

Annual leave

Professional development

Job summary

Placements24 is seeking a compassionate Family Support Officer for an on-site role in Upington, Northern Cape. You will provide practical assistance, guide families, and facilitate access to social services to strengthen family well-being.

The role emphasizes community engagement, confidentiality, and collaboration with local agencies to empower families in the Upington region.

Qualifications

• Relevant qualification in Social Work, Psychology, Child and Youth Care, or related field.
• Minimum 3 years of experience in family support or child welfare.
• Strong understanding of family systems and child development.
• Excellent communication and active listening skills.
• Ability to work independently and manage a caseload.

Responsibilities

• Conduct home visits and assessments to understand family needs.
• Develop and implement tailored support plans.
• Provide guidance on parenting and child development.
• Connect families with community resources and services in Upington.
• Maintain confidential client records and progress reports.
• Collaborate with other professionals in child protection and family welfare.

Skills

Empathy

Active listening

Communication

Organizational skills

Education

Social Work degree

Psychology degree

Child and Youth Care qualification

Job description

About the Role

Our client is committed to fostering strong, resilient families within the community. We are seeking a dedicated and compassionate Family Support Officer to join our team in Upington, Northern Cape. This role is focused on providing essential support, guidance, and resources to families, helping them to overcome challenges and enhance their well‑being. You will work directly with families, facilitating access to services, offering practical assistance, and promoting positive parenting strategies. This is an on‑site position in Upington, demanding a proactive approach and a deep commitment to Community & Social Care. We are looking for an individual with excellent interpersonal skills and a genuine desire to support family development within the Upington region. Your role will be instrumental in building a stronger community foundation.

Key Responsibilities

• Conduct home visits and assessments to understand family needs and dynamics.
• Develop and implement tailored support plans for families.
• Provide guidance and practical assistance on parenting, child development, and household management.
• Connect families with relevant community resources, social services, and healthcare providers in Upington.
• Offer emotional support and build trusting relationships with family members.
• Facilitate family meetings and mediation sessions when appropriate.
• Organize and deliver workshops on topics relevant to family well‑being.
• Maintain confidential and accurate client records and progress reports.
• Collaborate with other professionals and agencies involved in child protection and family welfare.
• Stay updated on best practices in Community & Social Care and family support services.

Requirements

• A relevant qualification in Social Work, Psychology, Child and Youth Care, or a related field.
• Minimum of 3 years of experience in family support, child welfare, or a related Community & Social Care role.
• Demonstrated understanding of family systems and child development.
• Excellent communication, empathy, and active listening skills.
• Proven ability to build rapport and establish trust with families from diverse backgrounds.
• Experience in conducting assessments and developing intervention plans.
• Proficiency in record-keeping and case management.
• Ability to work independently and manage a caseload effectively.
• Knowledge of resources available in the Upington area is advantageous.
• A strong commitment to family empowerment and Community & Social Care values.

Benefits

• Annual salary of R , commensurate with experience.
• Opportunity to make a significant difference in the lives of families in Upington.
• Work within a supportive and dedicated team environment.
• Access to professional development and training opportunities.
• Comprehensive medical aid and retirement fund options.
• Generous leave policy.