Family Support Navigator

Placements24; Kempton Park; On-site; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Health insurance

Professional development opportunities

Retirement savings plan

Job summary

Placements24 is seeking a dedicated Family Support Navigator to serve the Tembisa community in Gauteng. The role focuses on guiding families through challenges, linking them to social services, health providers, and education resources to promote wellbeing and resilience.

The position requires a relevant degree and 3–5 years of hands-on family support or case management experience, with strong communication and advocacy skills to empower families and strengthen local networks.

Qualifications

• Bachelor's degree in Social Sciences, Psychology, Early Childhood Development, or related field.
• 3–5 years of experience working directly with families in a support or case-management capacity.
• Experience with needs assessment, resource referral, and advocacy.
• Knowledge of community services in Tembisa and Gauteng.

Responsibilities

• Conduct thorough assessments of family needs and identify strengths and areas for support.
• Develop individualized family support plans with family members.
• Facilitate connections between families and community resources, including education, healthcare, and financial assistance.
• Provide ongoing case management and follow-ups to ensure adequate support.
• Organise and lead workshops and support groups for families on relevant topics.
• Act as a liaison between families and schools, healthcare providers, and social services.
• Advocate for families' needs within various systems and service providers.
• Maintain confidential client files and document interactions and progress.
• Contribute to program evaluation by collecting data and feedback from families.

Skills

Interpersonal skills

Communication skills

Conflict resolution

Caseload management

Empathy & compassion

Education

Bachelor's degree in Social Sciences or related field

Tools

MS Office

Client information systems

Job description

About the Role

Our client, a prominent organisation focused on strengthening families and communities, is looking for a dedicated Family Support Navigator to join their team in Tembisa, Gauteng. This critical role involves guiding and supporting families through various challenges, ensuring they access the necessary resources and interventions for improved well-being. The Family Support Navigator will act as a crucial link between families and a network of social services, health providers, and educational institutions. This position offers a unique opportunity to work directly within the Tembisa community, fostering resilience and promoting positive change. We are seeking individuals with a profound commitment to family welfare and a proactive approach to problem-solving. Your efforts will directly contribute to building stronger, healthier family units in the Gauteng area.

Key Responsibilities

• Conduct thorough assessments of family needs, identifying strengths and areas requiring support.
• Develop individualized family support plans in collaboration with family members.
• Facilitate connections between families and community resources, including early childhood education, healthcare services, and financial assistance programs.
• Provide ongoing case management and follow-up to ensure families are receiving adequate support.
• Organise and lead workshops and support groups for families on relevant topics.
• Act as a liaison between families and schools, healthcare providers, and social services.
• Advocate for families' needs within various systems and service providers.
• Maintain comprehensive and confidential client files and document all interactions and progress.
• Contribute to program evaluation by collecting data and feedback from families.

Requirements

• A relevant degree or diploma in Social Sciences, Psychology, Early Childhood Development, or a related field.
• A minimum of 3-5 years of experience working directly with families in a support or case management capacity.
• Demonstrated experience in needs assessment, resource referral, and advocacy.
• In-depth knowledge of community services and resources available in Tembisa and Gauteng.
• Exceptional interpersonal, communication, and conflict resolution skills.
• Proficiency in using standard office software and client information systems.
• Ability to manage a caseload effectively and prioritise tasks.
• A compassionate and non-judgmental approach to working with diverse populations.
• A commitment to empowering families and promoting self-sufficiency.

Benefits

• Competitive annual salary reflecting your experience and expertise.
• Comprehensive health insurance coverage.
• Opportunities for ongoing professional training and development.
• A chance to make a significant positive impact within the Tembisa community.
• Work within a mission-driven organisation committed to social impact.
• Retirement savings plan.