Export Sales Assistant

Craven Cottage CC; Roodepoort; On-site; ZAR 180,000 - 300,000; Full time

Job summary

Craven Cottage CC is seeking an Export Sales & Customer Support professional to assist the Export Sales Manager with international client accounts. You will prepare quotations, proforma invoices, and contracts, respond to inquiries, and manage customer relationships across overseas distributors.

You will coordinate order processing, documentation, and logistics, ensuring compliance with export procedures. Strong communication, organisation, and ERP proficiency are essential for timely, accurate

Qualifications

• 1–3 years' experience in export sales or international trade.
• Knowledge of export procedures and international shipping documentation.
• Familiarity with Incoterms and customs regulations is advantageous.
• Proficient in Microsoft Office and ERP systems.
• Excellent communication and interpersonal skills.

Responsibilities

• Assist the Export Sales Manager in managing international client accounts.
• Prepare quotations, proforma invoices, and sales contracts.
• Respond to customer enquiries via email and telephone.
• Build and maintain relationships with overseas distributors and customers.
• Follow up on outstanding payments and customer accounts.
• Process export orders accurately using the ERP system.
• Prepare and review export documentation (invoices, packing lists, origin certificates, BLs).
• Coordinate with freight forwarders, shipping lines, and customs brokers.
• Track export shipments and provide delivery updates.
• Maintain sales records and customer databases.
• Prepare monthly export sales reports.

Education

Diploma or Degree in Business Administration, Sales, Retail, or a related field

Tools

ERP systems

Excel

Word

Outlook

Job description

Duties

Sales & Customer Support

• Assist the Export Sales Manager in managing international client accounts.
• Prepare quotations, proforma invoices, and sales contracts.
• Respond to customer enquiries via email and telephone.
• Build and maintain strong relationships with overseas distributors and customers.
• Follow up on outstanding payments and customer accounts.

Order Processing & Documentation

• Process export orders accurately using the company's ERP system.
• Prepare and review export documentation, including commercial invoices, packing lists, certificates of origin, and bills of lading.
• Coordinate with freight forwarders, shipping lines, and customs brokers.
• Ensure compliance with international trade regulations and company procedures.

Logistics Coordination

• Track export shipments and provide customers with delivery updates.
• Liaise with warehouse and production teams to ensure timely dispatch.
• Resolve shipping and documentation issues as they arise.

Reporting & Administration

• Maintain accurate sales records and customer databases.
• Prepare monthly export sales reports.
• Conduct market research and competitor analysis.
• Assist with documentation for international trade fairs and exhibitions.

Requirements

• Diploma or Degree in Business Administration, Sales, Retail, or a related field.
• At least 1–3 years' experience in export sales or international trade.
• Knowledge of export procedures and international shipping documentation.
• Familiarity with Incoterms and customs regulations will be advantageous.
• Proficient in Microsoft Office (Excel, Word, and Outlook).
• Experience with ERP systems will be an added advantage.
• Excellent communication and interpersonal skills.
• Strong organisational and multitasking abilities.
• High level of accuracy and attention to detail.
• Ability to work under pressure and meet deadlines.
• Customer-focused with strong problem-solving skills.