Export Administrator

BCE Foods; Gauteng; On-site; ZAR 334,800 - 502,200; Full time

Job summary

A leading food production company seeks an Exports Administrator in Gauteng, South Africa. The role involves managing export sales orders, ensuring compliance with regulations, and providing support for the sales team. The ideal candidate will have at least 3 years of experience in a similar role, strong communication and customer service skills, and knowledge of the export cycle and relevant documentation. This position offers a stimulating work environment with emphasis on customer satisfaction.

Qualifications

• Minimum 3 years’ experience in a similar role.
• Understanding of the export cycle and documentation.
• Knowledge of South African and foreign customs acts.

Responsibilities

• Manage the processing of all export sales orders from start to finish.
• Ensure compliance with relevant regulations.
• Provide support to the sales team and manage export customer feedback.

Skills

Excellent verbal and written communication skills

Excellent interpersonal and customer service skills

Organisational skills and attention to detail

Analytical and problem-solving skills

Computer knowledge: SAP and Microsoft Office

Education

Grade 12

Exports qualification or logistics

Job description

Position Overview

We are seeking an Exports Administrator to manage the processing of all export sales orders from start to finish and provide a support function for the sales team.

Key Duties and Responsibilities

• Oversee and process all export customer transactions accurately and timely from entry to finalisation, ensuring compliance with relevant regulations.
• Oversee all related export documentation, invoices and inspections.
• Manage all export customer feedback requirements regarding order status, back‑order reporting and general inquiries in adherence to all policies and procedures.
• Provide a supporting role to the sales team.
• Develop positive relationships with export customers and provide professional customer service and support to these customers.
• Foster relationships with internal colleagues and relevant business departments to ensure correct dispatch of export orders.
• Use initiative and be proactive in resolving export customer queries promptly.
• Promote total customer satisfaction internally and externally through providing professional services and prompt query resolution.
• Other duties as assigned.

Education, Experience and Key Competencies

• Grade 12
• Exports qualification / logistics or similar (highly beneficial)
• At least 3 years’ experience in a similar role
• Understanding the export cycle, cross trade and documentation
• Understanding of export sales environment and export documentation
• Knowledge of the South African and foreign customs acts
• Computer knowledge: SAP and Microsoft Office
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills, telephonic as well as mail.
• Excellent organisational skills and attention to detail.
• Strong analytical and problem‑solving skills.