Export Administrator

Craven Cottage CC; Roodepoort; On-site; ZAR 240,000 - 360,000; Full time

Job summary

Craven Cottage CC in Roodepoort, South Africa, is seeking a Sales & Customer Support professional to assist the Export Sales Manager with international client accounts and to handle quotations, proforma invoices, and sales contracts.

You will respond to inquiries via email and phone, build overseas relationships, process export orders in the ERP system, prepare export documents, and coordinate with freight forwarders to ensure timely deliveries.

Qualifications

• Diploma or Degree in Business Administration, Sales, Retail, or a related field.
• 1–3 years' experience in export sales or international trade preferred.
• Knowledge of export procedures and international shipping documentation.
• Familiarity with Incoterms and customs regulations advantageous.
• Proficient in Microsoft Office; ERP experience is a plus.

Responsibilities

• Assist Export Sales Manager with international client accounts.
• Prepare quotations, proforma invoices, and sales contracts.
• Respond to customer inquiries via email and telephone.
• Build and maintain relationships with overseas distributors and customers.
• Follow up on outstanding payments and customer accounts.
• Process export orders using the ERP system.
• Prepare and review export documentation (invoices, packing lists, origin certificates, bills of lading).
• Coordinate with freight forwarders, shipping lines, and customs brokers.
• Maintain accurate sales records and monthly reports.

Skills

Export sales

ERP systems

Incoterms

MS Office

Communication skills

Education

Diploma/Degree in related field

Tools

ERP software

Job description

Duties

Sales & Customer Support

• Assist the Export Sales Manager in managing international client accounts.
• Prepare quotations, proforma invoices, and sales contracts.
• Respond to customer enquiries via email and telephone.
• Build and maintain strong relationships with overseas distributors and customers.
• Follow up on outstanding payments and customer accounts.

Order Processing & Documentation

• Process export orders accurately using the company's ERP system.
• Prepare and review export documentation, including commercial invoices, packing lists, certificates of origin, and bills of lading.
• Coordinate with freight forwarders, shipping lines, and customs brokers.
• Ensure compliance with international trade regulations and company procedures.

Logistics Coordination

• Track export shipments and provide customers with delivery updates.
• Liaise with warehouse and production teams to ensure timely dispatch.
• Resolve shipping and documentation issues as they arise.

Reporting & Administration

• Maintain accurate sales records and customer databases.
• Prepare monthly export sales reports.
• Conduct market research and competitor analysis.
• Assist with documentation for international trade fairs and exhibitions.

Requirements

• Diploma or Degree in Business Administration, Sales, Retail, or a related field.
• At least 1–3 years' experience in export sales or international trade (preferred).
• Knowledge of export procedures and international shipping documentation.
• Familiarity with Incoterms and customs regulations will be advantageous.
• Proficient in Microsoft Office (Excel, Word, and Outlook).
• Experience with ERP systems will be an added advantage.
• Excellent communication and interpersonal skills.
• Strong organisational and multitasking abilities.
• High level of accuracy and attention to detail.
• Ability to work under pressure and meet deadlines.
• Customer-focused with strong problem-solving skills.