EXPORT MANAGER

West Coast Personnel; Wes-Kaap; On-site; ZAR 240,000 - 360,000; Full time

Job summary

West Coast Personnel in South Africa (Wes-Kaap) is seeking an experienced Export Administrator to manage export orders, coordinate freight, and liaise with customers and production teams. The role emphasizes accuracy in documentation, invoicing, and delivery scheduling.

The ideal candidate has 3–5 years in export administration, supervisory experience, and strong data-capturing skills, with knowledge of sea/air freight and shipping documentation. Manufacturing exposure is a plus.

Qualifications

• Grade 12 / Matric is required.
• A certificate or diploma in Export Management/Logistics/Supply Chain/International Trade or Business Administration is advantageous.
• 3–5 years' experience in export administration or export order management.
• Experience supervising staff or coordinating a department.
• Experience arranging sea, airfreight and courier shipments.
• Experience with freight forwarders and shipping lines.
• Knowledge of export documentation, invoicing, order processing and stock control.
• Experience in a manufacturing environment is advantageous.
• Strong computer literacy and data-capturing skills.

Responsibilities

• Process export orders and ensure customer requirements are captured correctly.
• Communicate with customers about orders, pricing, delivery dates and shipment progress.
• Follow up on outstanding orders and customer requirements.
• Send order acknowledgements and confirmations to customers.
• Coordinate export packaging requirements including pallets and materials.
• Liaise with production and other departments to meet delivery deadlines.
• Monitor backorders and follow up for timely delivery.
• Arrange courier services, airfreight and sea freight.
• Request and compare freight quotations.
• Negotiate competitive rates with freight forwarders and shipping lines.
• Complete and submit export and shipping documentation.
• Manage invoicing, credits, transfers and related processes.
• Load and update contract pricing and customer forecasts.
• Submit product samples and pricing to customers.
• Liaise with Quality Control regarding customer complaints and provide feedback.
• Identify errors on Bills of Materials and request amendments.
• Assist with stock control, stock counts and data capturing.
• Monitor staff timesheets, leave and daily performance targets.
• Allocate work and provide instructions to departmental staff.
• Maintain departmental housekeeping and health and safety standards.

Skills

Export order management

Staff supervision

Customer communication

Data entry / data capturing

Stock control

Attention to detail

Freight coordination

Education

Matric/Grade 12

Export Management Diploma

Logistics Diploma

Tools

MS Excel

Job description

Minimum Requirements

• Grade 12 / Matric.


• A relevant certificate or diploma in Export Management, Logistics, Supply Chain Management, International Trade or Business Administration would be advantageous.


• Minimum of 3–5 years’ experience in export administration, international shipping or export order management.


• Previous experience supervising staff or coordinating a department.


• Practical experience arranging sea freight, airfreight and courier shipments.


• Experience working with freight forwarders and shipping lines.


• Sound knowledge of export and shipping documentation.


• Experience with invoicing, order processing, stock control and delivery coordination.


• Manufacturing industry experience would be advantageous.


• Strong computer literacy and data-capturing skills.

Key Responsibilities

• Process export orders and ensure that customer requirements are correctly captured.


• Communicate with customers regarding orders, pricing, delivery dates and shipment progress.


• Follow up on outstanding orders and customer requirements.


• Send order acknowledgements and confirmations to customers.


• Coordinate export packaging requirements, including pallets and related materials.


• Liaise with production and other departments to ensure delivery deadlines are achieved.


• Monitor backorders and follow up to ensure the timely delivery of orders.


• Arrange courier services, airfreight and sea freight.


• Request and compare freight quotations.


• Negotiate competitive rates with freight forwarders and shipping lines.


• Complete and submit all relevant export and shipping documentation.


• Manage invoicing, credits, immediate transfers and related system processes.


• Load and update contract pricing and customer forecasts.


• Submit product samples and pricing to customers.


• Liaise with Quality Control regarding customer complaints and provide feedback to customers.


• Identify errors on Bills of Materials and request the necessary amendments.


• Assist with stock control, stock counts and data capturing.


• Monitor staff timesheets, leave and daily performance targets.


• Allocate work and provide instructions to departmental staff.


• Maintain departmental housekeeping and health and safety standards.