Existing Accounts Growth Specialist

Moo; Cape Town; On-site; ZAR 420,000 - 540,000; Full time

Benefits offered by this job

Private healthcare

Life insurance

Hybrid/Remote work options

Pension or retirement scheme

Job summary

MOO is hiring for an Existing Account Specialist to support our US-based Returning Business teams from South Africa. You will manage a portfolio of enterprise accounts, driving growth, retention and expansion opportunities while maintaining exceptional client service.

The role requires proactive outreach, strong discovery, and collaboration with cross-functional teams to maximize revenue. You will work in a high-activity environment, balancing scheduled outreach with strategic account planning.

Qualifications

• B2B account management experience.
• Proven ability to grow existing accounts and retain customers.
• Goal-oriented with a track record of meeting targets.
• Strong time management in a remote environment.
• Excellent communication on calls and in writing.
• Familiarity with US clients is a plus.

Responsibilities

• Build relationships to increase purchase volume, frequency and product mix.
• Identify growth opportunities within your book of business.
• Locate new stakeholders to uncover revenue opportunities.
• Use CRM tools and document interactions in Salesforce.
• Exceed daily activity metrics (dials and emails).
• Present thoughtful recommendations to win projects and grow accounts.
• Forecast monthly revenue and retention to leadership.
• Engage in weekly coaching and team strategy sessions.

Skills

B2B account management

Growing existing accounts

Target-driven

Remote work time management

Team collaboration

Phone and written communication

US client experience

Tools

Salesforce

Job description

MOO is hiring for an Existing Account Specialist to support our US-based Returning Business teams from South Africa. You will manage a portfolio of enterprise accounts, driving growth, retention and expansion opportunities while maintaining exceptional client service.

The role requires proactive outreach, strong discovery, and collaboration with cross-functional teams to maximize revenue. You will work in a high-activity environment, balancing scheduled outreach with strategic account planning.