Luxury Hotel Executive Housekeeper — Lead & Elevate Service

Career Growth Hospitality Recruitment & Training; Cape Town; On-site; ZAR 420,000 - 540,000; Full time

Benefits offered by this job

Pension fund

Medical aid

Complimentary meals

Staff transport

On-site staff nurse

Employee assistance

Staff welfare activities

Loyalty programs

Professional growth

Job summary

Career Growth Hospitality Recruitment & Training in Cape Town is seeking an Executive Housekeeper to lead a luxury hotel housekeeping team and uphold exceptional standards of cleanliness and presentation.

Reporting to the Director of Housekeeping, you will supervise Attendants and Supervisors, coordinate daily room assignments, manage stock and safety protocols, and drive guest satisfaction in a fast-paced environment.

Qualifications

• Previous experience in an Executive Housekeeper or similar senior housekeeping management role.
• Experience in luxury hotel or high-standard hospitality environment would be highly advantageous.
• Strong leadership, supervisory and team-management skills.
• Excellent attention to detail and a commitment to maintaining exceptional standards.
• Strong communication and interpersonal skills.
• Friendly, professional and attentive approach when interacting with guests and colleagues.
• Flexible availability in line with hotel operational requirements.

Responsibilities

• Supervise and coordinate the activities of Room Attendants, House Attendants, Public Area Cleaners, Floor Supervisors and Assistant Executive Housekeepers.
• Prepare and distribute daily room assignments and allocate work sections to the housekeeping team.
• Oversee daily housekeeping operations and ensure all guest rooms and public areas meet the required luxury standards.
• Review daily arrival lists and ensure the team is fully briefed on arrivals, special requests and room requirements.
• Conduct daily departmental briefings and communicate operational priorities clearly.
• Investigate guest concerns relating to housekeeping services or equipment.
• Record and report service-related issues through the appropriate channels and ensure they are followed up and resolved.
• Ensure team members comply with established health, safety, hygiene and sanitation standards.
• Coordinate maintenance requirements with the Technical Services team to ensure rooms and public areas remain well maintained.
• Monitor and maintain the correct stock levels of linen, guest supplies and cleaning materials.
• Develop and improve departmental systems and procedures to increase operational quality and efficiency.
• Support, coach and motivate the housekeeping team to deliver consistently excellent service.

Skills

Leadership

Team management

Communication

Attention to detail

Guest service

Job description

Career Growth Hospitality Recruitment & Training in Cape Town is seeking an Executive Housekeeper to lead a luxury hotel housekeeping team and uphold exceptional standards of cleanliness and presentation.

Reporting to the Director of Housekeeping, you will supervise Attendants and Supervisors, coordinate daily room assignments, manage stock and safety protocols, and drive guest satisfaction in a fast-paced environment.