Executive Housekeeper

Tanya Serra; Cape Town; On-site; ZAR 420,000 - 660,000; Full time

Benefits offered by this job

Competitive compensation

Wellness programmes

Professional development

Career growth

Exceptional work environment

Job summary

Executive Housekeeper position in Cape Town, South Africa, leads the Housekeeping team at a prestigious luxury hotel. You will oversee guest rooms, public areas, linen management, and daily operations, reporting to the Director of Housekeeping while upholding exceptional standards of cleanliness, presentation and guest service.

The ideal candidate has senior Housekeeping leadership experience, a sharp eye for detail, strong communication and organisational skills, and a track record of

Qualifications

• Proven experience in a senior Housekeeping / Executive Housekeeping role.
• Strong leadership and people-management skills
• Excellent attention to detail and a passion for luxury service
• Strong communication and organisational skills
• Experience working within a fast-paced, high-end hospitality environment
• Knowledge and experience of LQA and Forbes standards will be a distinct advantage
• A genuine commitment to delivering exceptional guest experiences

Responsibilities

• Lead, supervise and coordinate the Housekeeping team
• Ensure consistently high standards across guest rooms and public areas
• Manage daily room assignments and departmental operations
• Monitor guest feedback and ensure effective resolution and follow-up
• Coordinate maintenance requirements with Technical Services
• Manage linen, guest amenities and housekeeping stock levels
• Develop systems and procedures to enhance quality and operational efficiency
• Conduct daily team briefings and support team development
• Ensure compliance with safety, sanitation and hotel standards
• Review daily arrivals and anticipate guest requirements

Skills

Leadership

People management

Attention to detail

Communication

Organisational skills

Luxury service

Job description

EXECUTIVE HOUSEKEEPER | CAPE TOWN

Are you an experienced Executive Housekeeper with a passion for luxury hospitality, exceptional standards and inspiring high-performing teams? A prestigious luxury hotel in Cape Town is looking for an accomplished Executive Housekeeper to join its Housekeeping leadership team. Reporting directly to the Director of Housekeeping, you will play a key role in maintaining exceptional standards of cleanliness, presentation and guest service across the property.

KEY RESPONSIBILITIES

• Lead, supervise and coordinate the Housekeeping team
• Ensure consistently high standards across guest rooms and public areas
• Manage daily room assignments and departmental operations
• Monitor guest feedback and ensure effective resolution and follow-up
• Coordinate maintenance requirements with Technical Services
• Manage linen, guest amenities and housekeeping stock levels
• Develop systems and procedures to enhance quality and operational efficiency
• Conduct daily team briefings and support team development
• Ensure compliance with safety, sanitation and hotel standards
• Review daily arrivals and anticipate guest requirements

THE IDEAL CANDIDATE

• Proven experience in a senior Housekeeping / Executive Housekeeping role
• Strong leadership and people-management skills
• Excellent attention to detail and a passion for luxury service
• Strong communication and organisational skills
• Experience working within a fast-paced, high-end hospitality environment
• Knowledge and experience of LQA and Forbes standards will be a distinct advantage
• A genuine commitment to delivering exceptional guest experiences

WHAT'S ON OFFER

• Competitive salary and benefits
• Loyalty and recognition rewards
• Employee Assistance & Wellness programmes
• Professional development and career growth
• The opportunity to work within an exceptional luxury hospitality environment

Cape Town

If you are a passionate Housekeeping professional ready to step into a senior leadership role and uphold the highest luxury hospitality standards, we would love to hear from you!

Location: Cape Town, Western Cape, South Africa.