Executive Assistant

Talent Shore; South Africa; On-site; ZAR 400,000 - 600,000; Full time

Job summary

An international training organization is seeking a Training Operations Manager to oversee the comprehensive delivery of training programs. This role involves coordination with clients and trainers, managing delivery logistics, and ensuring smooth operation of courses, whether in-person or virtual. Candidates should be highly organized and skilled communicators, with prior experience in CRM and online training platforms being beneficial. The position is remote based in South Africa.

Qualifications

• Highly organised with strong attention to detail.
• Comfortable managing multiple projects simultaneously.
• Experience with CRM systems and online training tools desirable.

Responsibilities

• Coordinate all aspects of training operations and deliveries.
• Manage logistics including venues and trainer arrangements.
• Support trainers during live sessions and ensure quality delivery.

Skills

Organisational skills

Communication skills

Attention to detail

Project management

Tools

CRM systems

LMS platforms

Canva

PowerPoint

Job description

Remote, South Africa | Posted on 13/02/2026

The Training Operations Manager is responsible for the end‑to‑end operational delivery of both customised (team) training and open enrolment training programmes at our company. The role ensures that every course is delivered smoothly, professionally, and consistently, acting as the central point of coordination between clients, trainers, venues, platforms, and internal teams. The position requires a highly organised “doer” who can manage multiple moving parts, anticipate issues, and take ownership through to resolution.

Training Operations & Delivery

Once a contract has been signed, responsibility for delivery is handed over to this role. You will own the full operational execution of the programme.

Key Responsibilities

• Full handover from signed contract to delivery
• Act as the primary point of contact for trainers and clients
• Coordinating all delivery logistics to ensure alignment across stakeholders

Trainer & Client Coordination

Confirming:

• Training location (on‑site, virtual or hybrid)
• Dates, timings and agendas
• Room set‑up and AV requirements
• Online platform set‑up (Zoom, Teams, etc.)
• Delegate lists and attendance logistics

Managing:

• Slide decks and training materials
• CDA / NDA documentation
• Calendar invites for trainers and delegates
• Delegate arrival details and joining instructions

Logistics Management

Booking and coordinating:

• Venues
• Trainer travel and accommodation
• On‑site logistics and schedules

Training Delivery Support

• Moderating live online sessions where required
• Supporting trainers with slide reformatting, corrections, and presentation quality
• Managing recordings and basic editing (where applicable)

Post‑Course Activities

• Delegate enrolment
• Certificates of attendance
• Evaluation / feedback forms
• Course completion emails to clients
• Follow‑up emails to trainers
• Collating delegate feedback and producing a summary report
• Providing post‑course information and agreed follow‑ups to the client

Financial & Administrative Support

• Coordinating with clients to prepare and issue invoices
• Completing and managing client vendor forms
• Processing trainer invoices
• Chasing outstanding payments in coordination with finance

Additional Responsibilities

• Populating and preparing contracts, proposals and agreements
• Chasing trainers for supporting proposal documents
• Building and refining slide decks and pitch materials
• Tidying, structuring and formatting agendas
• Researching information, statistics and figures
• Gathering client feedback and testimonials
• Developing case studies
• Using Canva to design documents (where appropriate)
• Writing LinkedIn posts and basic marketing copy
• Building Zoho CRM contact lists and supporting sales outreach
• Assisting with complex client projects.
• Supporting the identification and onboarding of new trainers and consultants when required

Open Training Responsibilities

Open Course Operations & Delivery

You will manage all operational and customer service aspects of our open enrolment training portfolio.

Responsibilities

• Building courses within the training portal and enrolling delegates
• Managing live online course moderation and recording edits
• Organising trainer
• Organising delegate calendar invites and joining instructions
• Liaising with venues for classroom courses
• Ensuring all course delivery documentation is accurate and up to date

Delegate & Customer Service Management

• Responding to customer emails via the shared mailbox in a timely, professional and helpful manner
• Managing course cancellations
• Managing delegate cancellations and transfers
• Liaising with trainers to obtain course materials and updates

Booking, CRM & Invoicing (Open Training)

• Managing bookings from initial enquiry to confirmation
• Processing bookings including invoice creation, vendor form completion and CRM entry and data accuracy
• Ensuring delegates receive all automated communications
• Supporting payment follow‑up where required

Systems, Feedback & Continuous Improvement

• Gathering and analysing delegate feedback
• Escalating issues and highlighting successes
• Producing summary feedback reports
• Maintaining and improving automated systems, including pre‑course forms, certificates, trainer communications, customer email workflows, digital badges
• Providing proactive input to improve operational processes, systems and scalability

Person Profile

• Highly organised with strong attention to detail
• Comfortable managing multiple projects simultaneously
• Confident communicator with trainers, clients and internal teams
• Practical, solutions‑focused and comfortable “getting stuck in”
• Experience with CRM systems, LMS platforms and online training tools desirable but not essential and easy to learn
• Comfortable using Canva, PowerPoint and document templates