Operations Manager

Acqhired; Wes-Kaap; On-site; ZAR 300,000 - 500,000; Full time

Job summary

A fitness service provider in South Africa is seeking a dedicated individual to manage daily operations at their training center. Responsibilities include driving growth through business development and social media, and ensuring a high-quality member experience. The ideal candidate has over 3 years of experience in gym operations, with proven success in leadership and meeting sales targets. This full-time position offers opportunities to shape the team and customer engagement strategies.

Qualifications

• 3+ years in gym/fitness studio or hospitality operations with team leadership experience.
• Proven track record of hitting sales and retention targets.
• Hands-on social media management; comfortable with video content.

Responsibilities

• Own the day-to-day running of the training centre.
• Run daily schedules, manage front-of-house operations.
• Implement customer experience and retention strategies.

Skills

Gym/fitness studio operations

Business development

Social media management

CRM literate

Customer service

Copywriting

Data analysis

Education

3+ years in gym/fitness or hospitality operations

1–2 years leading a small team

Tools

Google Sheets

Canva

Job description

Overview

Acqhired City of Cape Town, Western Cape, South Africa

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Responsibilities

• Own the day-to-day running of the training centre and drive growth. You’ll lead the team, tighten operations, grow revenue through business development and social media, and deliver a member experience that keeps people renewing.
• Operations & Standards– Run the daily schedule, rotas, front-of-house, opening/closing, cashing-up.
• Keep the place spotless: cleaning checks, kit maintenance, supplier management.
• Build and enforce SOPs; run weekly ops reviews and fix recurring issues fast.
• Own H&S: risk assessments, incident logs, first-aid readiness, insurance/licences (music, data, etc.).

• Business Development & Partnerships– Create and close local partnerships (corporates, sports clubs, schools, physios).
• Plan and host community events, open days, and referral drives.
• Build B2B offerings (corporate wellness, small-group training, workshops).

• Sales Funnel & CRM– Own the lead pipeline from enquiry → tour → trial → join.
• Set daily/weekly targets; coach FOH/PTs on scripts and objection handling.
• Maintain clean data and reporting in the CRM; forecast weekly/monthly revenue.

• Social Media & Marketing– Run the content calendar (video, member stories, education, offers).
• Handle community management (DMs/comments) with SLA discipline.
• Launch/test paid campaigns (Meta/Google) with simple, trackable offers.
• Track analytics and iterate—double down on what converts.

• Customer Experience & Retention– Design onboarding that turns trials into members within 7–14 days.
• Implement save-a-member playbooks for freezes/cancellations.
• Collect feedback (surveys/NPS), fix root causes, and report trends.
• Recruit, onboard, and develop PTs and FOH staff; run 1:1s and team huddles.
• Build a performance culture: clear targets, fair rotas, fast feedback.
• Schedule and fill classes/small-group slots to maximise utilisation.

• Data & Reporting– Own stock/expense control; contribute to P&L reviews and budgeting.

Qualifications

• 3+ years in gym/fitness studio or hospitality operations, with 1–2 years leading a small team.
• Proven track record of hitting sales/retention targets.
• Hands-on social media management; comfortable on camera and with short-form video.
• CRM-literate (e.g., Mindbody, Glofox, TeamUp, Zen Planner) and confident with Google Sheets/Excel.
• Strong copywriting and basic design (Canva) skills; working knowledge of Meta/Google Ads.
• Excellent customer handling under pressure; calm, direct, and organised.

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Business Development and Marketing

Industries: Wellness and Fitness Services