On-Site Telecoms Support Technician

Placements24; Upington; On-site; ZAR 83,000 - 165,000; Full time

Benefits offered by this job

Competitive hourly wage

Overtime eligibility

Tools provided

Safety training

Growth opportunities

Supportive team

Job summary

Placements24 in Upington, Northern Cape, is seeking a Telecoms Support Technician to provide frontline technical support. The role involves diagnosing issues, performing on-site repairs, and ensuring customer satisfaction with telecom services and equipment.

The ideal candidate has 1–2 years in customer or technical support in telecoms, basic networking knowledge, and strong communication skills. You will work on-site and coordinate field service with customers in Upington.

Qualifications

• Experience in telecom/IT customer or technical support preferred.
• Strong troubleshooting skills and passion for resolving issues.
• Excellent communication and interpersonal abilities.

Responsibilities

• Respond to customer requests via phone, email, or in person; diagnose and resolve issues.
• Install, configure, and test customer premises equipment (CPE) such as modems, routers, and VoIP devices.
• Perform on-site troubleshooting and repairs for telecom services.
• Educate customers on using their equipment and services.
• Escalate complex issues to higher-level support when needed.
• Maintain accurate records of customer interactions and service performed.

Skills

Troubleshooting

Customer service

On-site repair

Communication

Field service

Education

High school diploma or equivalent

Tools

Networking hardware

CPE configuration

Job description

Placements24 in Upington, Northern Cape, is seeking a Telecoms Support Technician to provide frontline technical support. The role involves diagnosing issues, performing on-site repairs, and ensuring customer satisfaction with telecom services and equipment.

The ideal candidate has 1–2 years in customer or technical support in telecoms, basic networking knowledge, and strong communication skills. You will work on-site and coordinate field service with customers in Upington.