Entry-Level Operations & Data Administrator

Black Pen Recruitment; Wes-Kaap; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Black Pen Recruitment is seeking a Junior Operations Assistant to join our client’s head office in Cape Town. You will support data, CRM and operational processes, with duties across client and member administration, reporting and reconciliations, and system testing.

The role requires strong data handling, attention to detail, and the ability to work with multiple teams; prior admin or operations exposure is a plus. On-site work in Mowbray, Cape Town, reporting to the Operations Manager.

Qualifications

• Matric/Grade 12 is required.
• An relevant diploma or degree in Business Administration, Office Administration, Information Systems or related field is advantageous.
• Proficient in Microsoft Office, especially Excel, with ability to work with data and reports.
• 1 year of administrative or operations experience is advantageous but not essential.

Responsibilities

• Provide general operational and administrative support across the business, ensuring tasks are accurate and efficient.
• Capture, maintain and validate client, member and business information across CRM and internal systems.
• Conduct regular data quality checks and reconciliations to identify and resolve missing or inaccurate information.
• Assist with lead administration, including lead allocation, referrals, tracking and follow-up; support recurring processes and platform access.
• Assist with maintenance and testing of business systems and online platforms; prepare reports and coordinate communications.
• Support Marketing, IT, Learning Centre and other teams with operational activities; provide front desk support when needed.

Skills

Data analysis

CRM systems

Excel

Data administration

Office software

Education

Matric/Grade 12

Diploma or degree in Business Administration/Office Administration/Information Systems

Tools

CRM software

Microsoft Office

Data reporting tools

Job description

Black Pen Recruitment is seeking a Junior Operations Assistant to join our client’s head office in Cape Town. You will support data, CRM and operational processes, with duties across client and member administration, reporting and reconciliations, and system testing.

The role requires strong data handling, attention to detail, and the ability to work with multiple teams; prior admin or operations exposure is a plus. On-site work in Mowbray, Cape Town, reporting to the Operations Manager.