Operations & Data Support Specialist (Entry Level)

Black Pen Recruitment; Cape Town; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Black Pen Recruitment is seeking a Junior Operations Assistant in Cape Town to support CRM, data administration and operational processes across the business. You will help with reconciliations, reporting and communications, gaining exposure to financial services and compliance environments.

The role requires attention to detail, strong organisational skills and comfort with technology. Onsite, full-time position reporting to the Operations Manager with opportunities to learn and develop within

Qualifications

• Matric/Grade 12.
• A relevant diploma or degree in Business Administration, Office Administration, Information Systems or a related field would be advantageous.
• Proficient in Microsoft Office, particularly Excel, with the ability to work confidently with data and reports.
• Previous administrative or operations experience of at least 1 year would be advantageous but is not essential.

Responsibilities

• Provide general operational and administrative support across the business, ensuring tasks are completed accurately and efficiently.
• Capture, maintain and validate client, member and business information across the CRM and other internal systems.
• Conduct regular data quality checks and reconciliations to identify, investigate and resolve missing, incomplete or inaccurate information.
• Assist with lead administration, including lead allocation, referrals, tracking and follow-up. Support recurring client and member processes, including online platform access, communications, surveys and related administration.
• Assist with the administration, maintenance and testing of business systems and online platforms. Respond to internal and external queries, providing timely assistance and escalating issues where appropriate. Prepare contact lists, data import files, reports and other operational information as required. Coordinate operational communications, meetings, minutes and follow-up actions to ensure activities are completed on time.
• Support Marketing, IT, the Learning Centre and other internal teams with operational, systems and administrative activities as required.
• Providing support at the front desk when needed, transferring calls and assisting the Office Administrator.

Skills

Data analysis

CRM familiarity

Attention to detail

Organisational skills

Problem solving

Education

Matric/Grade 12

Diploma/degree in Business Admin

Tools

Excel

Microsoft Office

CRM systems

Databases

Job description

Black Pen Recruitment is seeking a Junior Operations Assistant in Cape Town to support CRM, data administration and operational processes across the business. You will help with reconciliations, reporting and communications, gaining exposure to financial services and compliance environments.

The role requires attention to detail, strong organisational skills and comfort with technology. Onsite, full-time position reporting to the Operations Manager with opportunities to learn and develop within