Entry-Level IT Support Specialist — Training & Growth

Placements24; Randburg; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Comprehensive training and development

Mentorship from IT professionals

Modern office facilities

Job summary

Placements24 seeks a Graduate Technical Support Specialist in Randburg to deliver first-line IT support for end-users. You will diagnose hardware, software, and network issues, assist with installations, and document solutions.

The role emphasizes customer service, clear communication, and ongoing training in a collaborative IT team. Ideal for recent graduates with IT degrees who are eager to learn and grow in a dynamic environment.

Qualifications

• Bachelor's or Diploma in IT is required or preferred.
• Strong problem-solving and troubleshooting skills.
• Excellent written and verbal communication.
• Ability to explain technical issues clearly to users.
• Willingness to learn and adapt to new technologies.

Responsibilities

• Provide first-line technical assistance for end-users on computer systems, software and hardware.
• Respond to queries in person, by phone, or email.
• Diagnose and resolve hardware, software and network issues.
• Install, configure, and upgrade hardware, OS and applications.
• Document solutions and steps taken for future reference.
• Escalate complex problems to appropriate internal resources.

Skills

Communication

Problem solving

Customer service

Troubleshooting

Teamwork

Education

Bachelor's degree in Information Technology

Tools

Windows OS

macOS

Job description

Placements24 seeks a Graduate Technical Support Specialist in Randburg to deliver first-line IT support for end-users. You will diagnose hardware, software, and network issues, assist with installations, and document solutions.

The role emphasizes customer service, clear communication, and ongoing training in a collaborative IT team. Ideal for recent graduates with IT degrees who are eager to learn and grow in a dynamic environment.