Client Success & Growth Lead (Hybrid)

Placements24; Richards Bay; Hybrid; ZAR 86,000 - 105,000; Full time

Benefits offered by this job

Bonuses and commissions

Health benefits

Hybrid work model

Job summary

Placements24 in Richards Bay, KwaZulu-Natal, is seeking a proactive Client Success Manager to nurture strategic client relationships, drive retention, and maximize value from our products and services in a hybrid work environment.

You will coordinate with sales, product, and support teams; conduct regular business reviews; onboard new clients; and identify opportunities for upsell while ensuring exceptional service and long-term loyalty.

Qualifications

• Proven experience in account management or a similar client-facing role.
• Excellent communication, presentation, and interpersonal skills.
• Strong understanding of CRM principles and software.

Responsibilities

• Develop and maintain strong, long-lasting relationships with a portfolio of key clients.
• Understand client goals and align with offerings.
• Identify opportunities for client growth and upsell/cross-sell where appropriate.
• Conduct regular business reviews to assess satisfaction and improvement areas.
• Serve as the main point of contact for clients and resolve inquiries promptly.
• Monitor client health and mitigate churn.
• Collaborate with sales, product, and support teams for a seamless client experience.
• Onboard new clients and ensure successful adoption of products/services.
• Provide feedback to product teams based on client insights.

Skills

Account management

Client success

CRM software

Multi-client management

Communication skills

Education

Bachelor's degree in Business Administration or related field

Tools

CRM software

Job description

Placements24 in Richards Bay, KwaZulu-Natal, is seeking a proactive Client Success Manager to nurture strategic client relationships, drive retention, and maximize value from our products and services in a hybrid work environment.

You will coordinate with sales, product, and support teams; conduct regular business reviews; onboard new clients; and identify opportunities for upsell while ensuring exceptional service and long-term loyalty.