Enterprise Client Success Manager – Growth & Compliance

Hewitt Colenbrander Recruitment / HC Recruit; Milnerton; Presencial; ZAR 450 000 - 800 000; Tempo integral

Resumo da oferta

Hewitt Colenbrander Recruitment / HC Recruit in Milnerton, Western Cape seeks a client-focused professional to act as the primary contact for an assigned portfolio of clients. You will translate complex ISO 27001 information-security concepts into clear, actionable guidance and proactively resolve client issues to maintain high satisfaction.

You will drive account growth by identifying upsell and cross-sell opportunities and partner with internal teams to coordinate projects, expanding client

Qualificações

• Primary contact for a portfolio of clients.
• Translate ISO 27001 info-security concepts into actionable guidance.
• Identify and resolve client issues and roadblocks before escalation.
• Drive account portfolio growth through upsell/cross-sell opportunities.

Responsabilidades

• Act as the main liaison for assigned clients in Milnerton, Western Cape.
• Build and maintain long-term client relationships.
• Coordinate with internal teams to deliver maximum service value.
• Align diverse stakeholders across enterprise and regulated industries.

Conhecimentos

Relationship management

Info security concepts

Upsell & cross-sell

Stakeholder alignment

Descrição da oferta de emprego

Hewitt Colenbrander Recruitment / HC Recruit in Milnerton, Western Cape seeks a client-focused professional to act as the primary contact for an assigned portfolio of clients. You will translate complex ISO 27001 information-security concepts into clear, actionable guidance and proactively resolve client issues to maintain high satisfaction.

You will drive account growth by identifying upsell and cross-sell opportunities and partner with internal teams to coordinate projects, expanding client