Client Success Manager - Cape Town

Hewitt Colenbrander Recruitment; Cape Town; On-site; ZAR 480,000 - 720,000; Full time

Job summary

Hewitt Colenbrander Recruitment in Cape Town is seeking a client-focused professional to lead a portfolio of clients, ensuring long-term relationships and satisfaction.

The role involves translating complex technical and compliance concepts (including ISO 27001) into clear, actionable guidance and proactively resolving issues before they escalate.

Qualifications

• Act as the primary point of contact for an assigned portfolio of clients.
• Translate complex technical and compliance concepts (such as ISO 27001 info-security standards) into clear, actionable, and user-friendly communication.
• Proactively identify and resolve client issues and technical roadblocks before they escalate.

Responsibilities

• Act as the primary point of contact for an assigned portfolio of clients to build, maintain, and manage healthy long-term relationships.
• Translate complex technical and compliance concepts (such as ISO 27001 info-security standards) into clear, actionable, and user-friendly communication.
• Proactively identify and resolve client issues and technical roadblocks before they escalate.

Skills

Account management

Technical communication

Issue resolution

Job description

Technical Competencies & Experience:

1. Act as the primary point of contact for an assigned portfolio of clients to build, maintain, and manage healthy long-term relationships.
2. Translate complex technical and compliance concepts (such as ISO 27001 info-security standards) into clear, actionable, and user-friendly communication.
3. Proactively identify and resolve client issues and technical roadblocks before they escal…