Enterprise AI Success Manager

AiR; Cape Town; On-site; ZAR 600,000 - 1,100,000; Full time

Job summary

AiR is seeking experienced client success and account management professionals to own and grow a portfolio of enterprise accounts across major markets. You will drive onboarding, nurture executive relationships, and guide project delivery to ensure value realization.

Ideal candidates bring strong communication skills, a track record of stakeholder coordination, and familiarity with SaaS or conversational AI platforms to enable expansion and long-term client success.

Qualifications

• Experience in client success or account management.
• Strong communication skills to translate technical concepts.
• Project delivery coordination with multiple stakeholders.
• Familiarity with ISO 27001 or security standards is a plus.
• Background in SaaS or conversational AI platforms is ideal.

Responsibilities

• Own a portfolio of enterprise accounts, driving onboarding and growth.
• Lead client check-ins and manage project delivery.
• Identify and pursue upsell/cross-sell opportunities.
• Ensure client satisfaction and proactive issue resolution.

Skills

Account management

Client Success

Communication

Project coordination

Stakeholder management

Security awareness

SaaS experience

Conversational AI

Job description

AiR is seeking experienced client success and account management professionals to own and grow a portfolio of enterprise accounts across major markets. You will drive onboarding, nurture executive relationships, and guide project delivery to ensure value realization.

Ideal candidates bring strong communication skills, a track record of stakeholder coordination, and familiarity with SaaS or conversational AI platforms to enable expansion and long-term client success.