Client Success Manager

AiR; Cape Town; On-site; ZAR 600,000 - 1,100,000; Full time

Job summary

AiR is seeking experienced client success and account management professionals to own and grow a portfolio of enterprise accounts across major markets. You will drive onboarding, nurture executive relationships, and guide project delivery to ensure value realization.

Ideal candidates bring strong communication skills, a track record of stakeholder coordination, and familiarity with SaaS or conversational AI platforms to enable expansion and long-term client success.

Qualifications

• Experience in client success or account management.
• Strong communication skills to translate technical concepts.
• Project delivery coordination with multiple stakeholders.
• Familiarity with ISO 27001 or security standards is a plus.
• Background in SaaS or conversational AI platforms is ideal.

Responsibilities

• Own a portfolio of enterprise accounts, driving onboarding and growth.
• Lead client check-ins and manage project delivery.
• Identify and pursue upsell/cross-sell opportunities.
• Ensure client satisfaction and proactive issue resolution.

Skills

Account management

Client Success

Communication

Project coordination

Stakeholder management

Security awareness

SaaS experience

Conversational AI

Job description

Role Overview

Three positions available: one each in Johannesburg, Pretoria and Cape Town.

Help us empower enterprise clients with cutting-edge AI conversational agents by owning and growing key accounts. You'll be the trusted advisor ensuring client success and driving expansion.

What We're Looking For

• - Proven experience in Client Success or Account Management
• - Excellent communication for translating technical concepts
• - Experience managing projects and coordinating delivery
• - Ability to work with commercial and technical stakeholders
• - Familiarity with ISO 27001 or security standards is a plus
• - Experience in SaaS or conversational AI platforms is ideal

What You'll Do

• - Own a portfolio of enterprise accounts, driving onboarding and growth
• - Lead client check-ins and manage project delivery
• - Identify and pursue upsell/cross-sell opportunities
• - Ensure client satisfaction and proactive issue resolution

Why You'll Love It

• - Direct impact on client success and company growth
• - Work with innovative AI technology and enterprise clients
• - Opportunity to shape client relationships and drive expansion