Remote AI Customer Success & Account Manager

Wing Assistant; South Africa; Remote; ZAR 300,000 - 600,000; Full time

Benefits offered by this job

Fully remote work

Cutting-edge AI technology

Collaborative culture

Professional development

Global team

Competitive compensation

Job summary

Central is building AI agents that handle real work for businesses, from onboarding new customers to expanding long‑term relationships. This role leads customer success and account management across onboarding, retention, and growth, ensuring AI configurations meet customer needs and deliver value.

You will own a portfolio, guide customers through implementation, troubleshoot with engineering when needed, and identify expansion opportunities while advancing product feedback.

Qualifications

• 2+ years in a B2B software role with direct ownership of accounts.
• Excellent spoken and written English communication.
• Experience configuring software independently.
• Strong technical aptitude to learn and troubleshoot new software.
• Proven ability to follow through on tasks without constant reminders.
• Excellent organizational skills to manage multiple accounts.
• Experience with retention, renewals, and upsell conversations.
• Genuine curiosity about AI and its business applications.
• Available to work during US business hours.

Responsibilities

• Own a book of customers and monitor their needs and status.
• Resolve inquiries the same day to ensure rapid resolution.
• Onboard customers by configuring and testing AI agents to fit workflows.
• Configure AI agents including prompts, flows and escalation rules.
• Troubleshoot issues independently before escalation to engineering.
• Document issues with clear steps for handoff to engineering.
• Lead onboarding and implementation calls to support customers.
• Identify churn risks early and drive retention.
• Grow accounts by identifying additional automation opportunities.
• Collect customer feedback to inform product development.
• Document recurring problems into playbooks for future use.

Skills

Customer-facing experience

Configuring software

Technical aptitude

Communication (English)

Account management

Retention & growth

Proactive learner

Organization

US business hours

Tools

CRM systems

Workflow builders

APIs / Webhooks

Telephony systems (Twilio/RingCentral)

Job description

Central is building AI agents that handle real work for businesses, from onboarding new customers to expanding long‑term relationships. This role leads customer success and account management across onboarding, retention, and growth, ensuring AI configurations meet customer needs and deliver value.

You will own a portfolio, guide customers through implementation, troubleshoot with engineering when needed, and identify expansion opportunities while advancing product feedback.