Energy Services Admin: Customer Care (Upington)

Placements24; Upington; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Medical aid

Retirement fund benefits

Professional development opportunities

Job summary

Placements24 in Upington, Northern Cape is seeking a Customer Service Administrator to be the first point of contact for customers. You will manage inquiries, process service requests, and support billing-related tasks, contributing to efficient energy service delivery in the region.

The role requires strong administrative and communication skills, with a customer-focused approach and the ability to work on-site in Upington. Prior experience in utility or energy sectors is beneficial.

Qualifications

• Experience in customer service, administration, or related role.

Responsibilities

• Respond to customer inquiries regarding utility services, billing, account management, and service interruptions via phone and in-person.
• Process new service applications, service changes, and account closures accurately.
• Assist customers with understanding their utility bills and payment options.
• Investigate and resolve customer complaints related to billing, meter readings, and service issues.
• Maintain accurate customer records and update account information in the utility management system.
• Coordinate with field service teams to schedule installations, repairs, or meter readings.
• Provide information on energy conservation programs and available rebates.
• Handle customer payments and ensure proper allocation of funds.
• Support the preparation of reports related to customer service activities and trends.

Skills

Customer service

Administration

Data entry

Record-keeping

Tools

Billing systems

CRM software

Job description

Placements24 in Upington, Northern Cape is seeking a Customer Service Administrator to be the first point of contact for customers. You will manage inquiries, process service requests, and support billing-related tasks, contributing to efficient energy service delivery in the region.

The role requires strong administrative and communication skills, with a customer-focused approach and the ability to work on-site in Upington. Prior experience in utility or energy sectors is beneficial.