Customer Service Administrator - Energy Services

Placements24; Upington; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Medical aid

Retirement fund benefits

Professional development opportunities

Job summary

Placements24 in Upington, Northern Cape is seeking a Customer Service Administrator to be the first point of contact for customers. You will manage inquiries, process service requests, and support billing-related tasks, contributing to efficient energy service delivery in the region.

The role requires strong administrative and communication skills, with a customer-focused approach and the ability to work on-site in Upington. Prior experience in utility or energy sectors is beneficial.

Qualifications

• Experience in customer service, administration, or related role.

Responsibilities

• Respond to customer inquiries regarding utility services, billing, account management, and service interruptions via phone and in-person.
• Process new service applications, service changes, and account closures accurately.
• Assist customers with understanding their utility bills and payment options.
• Investigate and resolve customer complaints related to billing, meter readings, and service issues.
• Maintain accurate customer records and update account information in the utility management system.
• Coordinate with field service teams to schedule installations, repairs, or meter readings.
• Provide information on energy conservation programs and available rebates.
• Handle customer payments and ensure proper allocation of funds.
• Support the preparation of reports related to customer service activities and trends.

Skills

Customer service

Administration

Data entry

Record-keeping

Tools

Billing systems

CRM software

Job description

About the Role

Our client, a utility provider specializing in energy services, is seeking a diligent Customer Service Administrator to join their team in Upington, Northern Cape. This role is essential for managing customer inquiries, processing service requests, and ensuring efficient operations related to energy accounts. You will be the first point of contact for customers, providing information about services, billing, and addressing any concerns they may have. We are looking for an individual with strong administrative skills, excellent communication abilities, and a commitment to providing reliable customer support. The successful candidate will play a key role in maintaining positive customer relations and contributing to the smooth functioning of energy service delivery in the region. This is an excellent opportunity to build a career in the essential services sector.

Key Responsibilities

• Respond to customer inquiries regarding utility services, billing, account management, and service interruptions via phone and in-person.
• Process new service applications, service changes, and account closures accurately.
• Assist customers with understanding their utility bills and payment options.
• Investigate and resolve customer complaints related to billing, meter readings, and service issues.
• Maintain accurate customer records and update account information in the utility management system.
• Coordinate with field service teams to schedule appointments for installations, repairs, or meter readings.
• Provide information on energy conservation programs and available rebates.
• Handle customer payments and ensure proper allocation of funds.
• Support the preparation of reports related to customer service activities and trends.
• Ensure all customer interactions are professional, courteous, and efficient.

Requirements

• Previous experience in customer service, administration, or a related role, preferably within the utility or energy sector.
• Excellent communication and interpersonal skills, with the ability to handle customer inquiries effectively.
• Strong organizational and administrative skills, with proficiency in data entry and record-keeping.
• Familiarity with utility billing systems and customer management software is an advantage.
• Ability to multitask and manage time effectively in a busy office environment.
• A patient, empathetic, and customer-focused approach.
• Must be eligible to work in South Africa.
• Willingness to work on-site in Upington.

Benefits

• Our client offers a competitive salary, comprehensive medical aid and retirement fund benefits, and opportunities for professional development within the utility sector.
• Employees benefit from a stable work environment, exposure to essential services, and the chance to make a real difference in the community.
• This role provides valuable experience in customer administration and service delivery within a vital industry.