End-User IT Support Engineer (1st/2nd Line & Deployments)

Datacentrix; Cape Town; On-site; ZAR 350,000 - 520,000; Full time

Job summary

Datacentrix Cape Town is seeking an IT End-User Support Engineer to provide first and second-line support to ensure productivity and service continuity. The role focuses on incident and service request management, second-line troubleshooting, and supporting endpoint/application rollouts, while maintaining ITSM records and knowledge documentation in line with organisational standards and audit requirements.

Responsibilities include support for user endpoints and peripherals, standard

Qualifications

• Matric and IT qualification
• 3–5 years’ experience in EUC/end-user computing environments
• Valid driver’s license and own vehicle
• Certifications: at least 3 of MD-102, MS-900, A+/N+/Security+, ITIL V4 Foundation

Responsibilities

• Provide first- and second-line end-user support within a structured Service Desk or EUC environment
• Investigate, resolve or escalate incidents and service requests as required
• Coordinate with internal teams or external providers for resolutions
• Assist with device deployments, IMACD activities and user onboarding/offboarding
• Maintain accurate service records and contribute to knowledge documentation in line with standards

Skills

End-user support

Incident management

Second-line support

Windows

Microsoft 365

Education

Diploma/Certificate in IT

Job description

Datacentrix Cape Town is seeking an IT End-User Support Engineer to provide first and second-line support to ensure productivity and service continuity. The role focuses on incident and service request management, second-line troubleshooting, and supporting endpoint/application rollouts, while maintaining ITSM records and knowledge documentation in line with organisational standards and audit requirements.

Responsibilities include support for user endpoints and peripherals, standard