Empathetic Collections Advisor - Financial Services

Sigma Connected Group; Cape Town; Vor Ort; ZAR 180.000 - 240.000; Vollzeit

Benefits dieser Stelle

30 days holiday including bank holiday

Medical Insurance

Evening transport within 30km

On-site optometrist

On-site nurse consultations

Discounted gym membership

Referral bonus: R1600

Tree in Sigma Forest upon probation

Employee assistance program (EAP)

Annual/Quarterly/Monthly awards

Equal, diverse, inclusive workplace

Zusammenfassung

Sigma Connected Group is hiring Collections Advisors for its Financial Services division in Cape Town. You will engage empathetically with customers in vulnerable financial situations, focusing on outstanding balances and affordable repayment plans.

The role requires 1 year of international collections experience and a Matric certificate, with a 30 km radius residency constraint. On-site offices in Southern Suburbs, Cape Town.

Qualifikationen

• 1 year of experience in international collections or financial services contact centre.
• Proven strong written and verbal communication abilities.
• Proficient with MS Office applications (Word, Outlook, Excel).
• Residence within 30 km of the Cape Town office and a valid Matric certificate are required.

Aufgaben

• Proactively contact customers via inbound and outbound channels to discuss outstanding balances.
• Discuss and agree on sustainable repayment solutions tailored to individual circumstances.
• Assess income and expenditure to ensure proposed loan amounts are affordable and suitable.
• Provide first-class customer experience while meeting client and KPI expectations.

Kenntnisse

Communication skills

Empathy

Problem solving

Computer literacy

Customer service

Resilience

Ausbildung

Matric certificate

Tools

MS Office (Word, Outlook, Excel)

Jobbeschreibung

Sigma Connected Group is hiring Collections Advisors for its Financial Services division in Cape Town. You will engage empathetically with customers in vulnerable financial situations, focusing on outstanding balances and affordable repayment plans.

The role requires 1 year of international collections experience and a Matric certificate, with a 30 km radius residency constraint. On-site offices in Southern Suburbs, Cape Town.