Customer Experience & Billing Advisor

Sigma Connected Group; Cape Town; On-site; ZAR 150,000 - 230,000; Full time

Benefits offered by this job

Medical Insurance

EAP

Shuttle Service

Awards & Recognition

Job summary

Sigma Connected Group in Cape Town is seeking a Customer Service Advisor to join our team in the Southern Suburbs. You will handle inbound and outbound customer interactions, apply your communication and empathy to resolve enquiries, and support a range of campaigns for our clients in the utilities sector.

Full training and ongoing coaching are provided; you will work with a variety of systems, respond professionally, and aim to exceed service targets while upholding GDPR and company policies.

Qualifications

• Matric required with good numeracy.
• At least 1 year in an international utilities / customer-centric contact center environment.
• Experience with pre-payment meter customers is advantageous.
• Able to interpret account and billing information.
• Proficient with Microsoft Office and telephony systems.

Responsibilities

• Handle inbound and outbound customer calls and inquiries.
• Assist with billing queries and explain bills.
• Support customers with debt recovery discussions.
• Respond to energy consumption inquiries and energy efficiency tips.
• Resolve complaints at first contact where possible.
• Adhere to GDPR and regulatory codes.
• Demonstrate empathy and provide appropriate solutions/signposting.

Skills

Communication

Empathy

Active listening

Problem solving

Attention to detail

Education

Grade 12 / Matric

Tools

Microsoft Word

Excel

Outlook

CRM system

Job description

Sigma Connected Group in Cape Town is seeking a Customer Service Advisor to join our team in the Southern Suburbs. You will handle inbound and outbound customer interactions, apply your communication and empathy to resolve enquiries, and support a range of campaigns for our clients in the utilities sector.

Full training and ongoing coaching are provided; you will work with a variety of systems, respond professionally, and aim to exceed service targets while upholding GDPR and company policies.