Ecommerce Operations Lead - Cape Town | Growth & Ops

Placements24; Cape Town; Sur place; ZAR 700 000 - 1 000 000; Plein temps

Avantages offerts par ce poste

Competitive salary package

Medical aid

Retirement fund contributions

Growth opportunities

Central location in Cape Town

Employee discounts on products

Résumé du poste

Placements24 is seeking an E-commerce Operations Lead in Cape Town to oversee daily online sales operations across inventory, fulfillment, logistics, and customer service. You will drive efficient workflows, optimize stock levels, and manage relationships with 3PL providers to ensure fast, accurate order delivery.

The role requires a bachelor’s degree in a related field and at least 4 years in e-commerce operations or supply chain management, with strong data analysis and communication skills.

Qualifications

• Bachelor's degree in SCM, Business Admin, Logistics or related field.
• Minimum of 4 years of experience in e-commerce operations or supply chain management.
• Proven experience in inventory, order fulfillment and shipping processes.
• Strong understanding of e-commerce platforms (Shopify, Magento, WooCommerce) and ERP systems.
• Experience working with 3PL providers and freight carriers.
• Excellent problem-solving and decision-making skills.
• Strong organizational and time-management abilities.
• Proficiency in data analysis and reporting.
• Effective communication and interpersonal skills.
• Ability to thrive in a fast-paced, results-oriented environment.

Responsabilités

• Oversee daily e-commerce operations including orders, inventory, warehousing and shipping
• Develop workflows to improve order accuracy, delivery times, and cost efficiency
• Manage relationships with 3PL providers, carriers and suppliers
• Monitor stock levels and coordinate with procurement to prevent stockouts
• Maintain quality control to ensure product integrity and customer satisfaction
• Resolve complex customer service issues related to orders and returns
• Analyze operations data to identify bottlenecks and improvements
• Ensure compliance with regulations and industry standards
• Collaborate with marketing and sales on promos and launches
• Contribute to strategic planning for growth and scalability

Connaissances

Problem-solving

Time-management

Organizational skills

Data analysis

Communication

Formation

Bachelor's degree in Supply Chain Management / Business Administration / Logistics

Outils

Shopify

Magento

WooCommerce

ERP systems

Description du poste

Placements24 is seeking an E-commerce Operations Lead in Cape Town to oversee daily online sales operations across inventory, fulfillment, logistics, and customer service. You will drive efficient workflows, optimize stock levels, and manage relationships with 3PL providers to ensure fast, accurate order delivery.

The role requires a bachelor’s degree in a related field and at least 4 years in e-commerce operations or supply chain management, with strong data analysis and communication skills.