Ea / Csm

Remote Recruitment; Johannesburg; Remote; ZAR 279,000 - 312,000; Full time

Benefits offered by this job

100% remote from South Africa

Comprehensive internal training

Clear progression path to Head of CS

Job summary

Remote Recruitment is hiring a Customer Success Manager and Executive Assistant to join fully remotely from South Africa. You will own the client onboarding journey, manage high-value cohorts, and provide top-level executive support to the founder.

The role combines client success, coaching support, and administrative leadership in a fast-paced UK-aligned environment. Full-time, remote, with clear progression into leadership.

Qualifications

• Solid experience in Customer Success or Account Management with executive support.
• Excellent written and verbal communication; confident presenting on Zoom to premium clients.
• Highly organized with proactive workload management.
• Strong commercial awareness and ability to hold clients and internal teams accountable in a warm, professional tone.
• Proven ability to delegate and manage team resources rather than handling every task.
• High learning agility and interest in developing into coaching/leadership roles.
• Comfort working in a fast-paced entrepreneurial environment.

Responsibilities

• Own the client onboarding journey and be the main Slack contact for high-value cohorts.
• Track client engagement, progress, and satisfaction and follow up as needed.
• Review client property site submissions for data accuracy before escalation.
• Attend weekly group coaching calls, log actions, and coordinate deliverables.
• Provide Executive Assistant support to the founder: diary management, inbox triage, meeting prep.
• Assist with personal branding and content coordination to ensure visibility.
• Delegate routine tasks to the team assistant and maintain structured reporting.

Skills

Customer Success

Client Experience

Account Management

Executive Support

Tools

GoHighLevel (GHL)

Monday.com

Slack

Job description

Customer Success & Executive Assistant

Salary: R25 000 - R28 000 per month

Our client, a growing UK property development and training consultancy, is seeking an experienced Customer Success Manager and Executive Assistant to join their team fully remotely from South Africa. This is a dynamic hybrid role designed for a high-calibre professional with strong client relationship skills who can also provide high-level executive support to the founder. You will take full ownership of the client journey for high-value training programmes, oversee administrative processes, and work closely with the Operations Manager and a dedicated support assistant. This position offers clear long-term career progression into a senior Customer Success and Coaching leadership role.

What you will do

• Take ownership of the client onboarding journey and serve as the main point of contact on Slack for high-value cohorts.
• Track client engagement, progress, and satisfaction, proactively following up with clients who need additional support.
• Manage the initial administrative review of client property site submissions, ensuring data is accurate and complete before escalating for investment decisions.
• Attend weekly group coaching calls, log action items, follow up on client deliverables, and progressively build knowledge to answer routine client queries.
• Provide Executive Assistant support to the founder, including diary management, inbox triage, meeting prep, action tracking, travel, and personal administration.
• Assist the founder with personal branding and content coordination to ensure consistent online visibility.
• Effectively delegate routine administrative tasks to a dedicated team assistant and maintain structured reporting with the Operations Manager.

What we are looking for

• Solid experience in Customer Success, Client Experience, or Account Management, coupled with executive support capabilities.
• Outstanding written and verbal communication skills with high confidence presenting on Zoom to premium clients.
• Highly organised and detail-orientated with a proactive approach to managing workloads.
• Strong commercial awareness with the ability to hold clients and internal team members accountable in a warm, professional tone.
• Proven ability to delegate effectively and manage team resources rather than trying to handle every task single-handedly.
• High learning agility, low ego, and an interest in developing into a coaching and leadership position over time.
• Comfort working in a fast-paced entrepreneurial environment and constructively challenging leadership when appropriate.

Nice to have

• Experience using platforms such as GoHighLevel (GHL), Monday.com, and Slack.
• Previous experience working in a UK-aligned or global remote environment.
• Exposure to high-ticket programme delivery or client coaching operations.

What is on offer

• Remuneration: R25 000 - R28 000 per month.
• Working hours: Full-time (40 hours per week), aligned with UK business hours.
• Work setup: 100% remote from South Africa.
• Comprehensive internal training on property, planning, and program methodologies.
• Clear progression path towards a Head of Customer Success and Coaching role as the business grows.