Customer Success Manager

Placements24; East London; Hybrid; ZAR 300,000 - 520,000; Full time

Benefits offered by this job

Competitive salary and performance-in센

Comprehensive medical aid and providɪd

Generous annual leave

Opportunities for professional develop

Flexible hybrid work arrangements

Collaborative and supportive team

Work with innovative technology

Job summary

Placements24 in East London, South Africa, is seeking a proactive Customer Success Manager to nurture key client relationships and drive adoption of our software solutions.

You will onboard clients, monitor health metrics, identify upsell opportunities, and advocate for customers with product teams, all within a hybrid work environment. The ideal candidate has strong communication and CRM experience and is legally authorized to work in South Africa.

Qualifications

• Bachelor's degree in Business, Communications, or related field.
• Minimum 3 years in customer success, account management, or a client-facing role.
• Proven ability to build strong client relationships.
• Excellent communication, negotiation, and presentation skills.
• Hybrid work experience or flexibility.
• Authorized to work in South Africa.

Responsibilities

• Build and maintain long-lasting relationships with key clients.
• Understand client goals and drive success using our products/services.
• Onboard new clients to ensure a smooth transition.
• Monitor customer health and engagement proactively.
• Identify upsell and cross-sell opportunities based on client needs.
• Serve as primary contact for client inquiries and issues.
• Conduct regular business reviews to discuss progress and value realization.
• Advocate for clients to product teams.
• Drive customer retention and minimize churn.
• Contribute to CS best practices and resources.

Skills

Relationship management

Communication skills

CRM software

Negotiation

Presentation skills

Education

Bachelor's degree in Business/Communications or related field

Tools

CRM platforms (Salesforce/HubSpot)

Job description

About the Role

Our client, a growing technology company specializing in innovative software solutions, is seeking a dedicated and proactive Customer Success Manager for their operations in East London . This role offers a hybrid work model, allowing for a mix of in-office engagement and remote work flexibility. You will be responsible for ensuring that our clients achieve their desired outcomes while using our products and services. This involves building strong relationships, understanding client needs, providing proactive support, and driving customer adoption and retention. The ideal candidate will possess exceptional communication and interpersonal skills, a strong understanding of customer relationship management, and a passion for delivering outstanding customer experiences. Join a vibrant team committed to client satisfaction and growth in the Eastern Cape. Your role will be crucial in fostering long-term partnerships and driving customer loyalty.

Key Responsibilities

• Build and maintain strong, long-lasting relationships with key clients.
• Understand client goals and help them achieve success using our products/services.
• Onboard new clients effectively, ensuring a smooth transition.
• Proactively monitor customer health and engagement levels.
• Identify opportunities for upselling and cross-selling based on client needs.
• Serve as the primary point of contact for client inquiries and issues.
• Conduct regular business reviews with clients to discuss progress and value realization.
• Advocate for clients internally, communicating feedback to product and development teams.
• Drive customer retention and minimize churn.
• Contribute to the development of customer success best practices and resources.

Requirements

• Bachelor's degree in Business, Communications, or a related field.
• Minimum of 3 years of experience in customer success, account management, or a client-facing role.
• Proven ability to build and maintain strong client relationships.
• Excellent communication, negotiation, and presentation skills.
• Strong understanding of customer relationship management (CRM) principles and software.
• Proactive problem-solver with a customer-centric approach.
• Ability to work effectively in a hybrid environment.
• Experience in the technology or software industry is a plus.
• Must be legally authorized to work in South Africa .

Benefits

• Competitive salary and performance incentives.
• Comprehensive medical aid and provident fund.
• Generous annual leave.
• Opportunities for professional development and training.
• Flexible hybrid work arrangements.
• Collaborative and supportive team culture.
• Chance to work with innovative technology solutions.