Remote Customer Success Manager

Placements24; George; Hybrid; ZAR 420,000 - 540,000; Full time

Benefits offered by this job

Work from anywhere within South Africa

Comprehensive benefits package incl.医?

Job summary

Placements24 is seeking a dedicated Remote Customer Success Manager to join their fully remote team based in George, Western Cape. You will advocate for customers through onboarding, adoption, and ongoing engagement, driving retention and value from our software solutions.

This role emphasizes proactive communication, strategic insights, and collaboration with sales and product teams to ensure client success, with a flexible remote setup that supports work-life balance.

Qualifications

• Proven experience in Customer Success or Account Management in SaaS.
• Ability to manage multiple accounts and build lasting relationships.
• Excellent communication and presentation skills with stakeholders at all levels.
• Experience with CRM and customer success platforms.
• Able to work independently in a remote setting.

Responsibilities

• Manage a portfolio of clients with trust-based relationships.
• Develop and execute customer success plans per client.
• Onboard new clients and ensure successful adoption.
• Conduct regular check-ins and business reviews.
• Identify churn risks and implement retention strategies.
• Educate clients on new features and best practices.
• Collaborate with sales and product teams for feedback.
• Monitor health metrics and take action for positive outcomes.
• Drive upsell and cross-sell opportunities.

Skills

Customer Success

Account Management

SaaS Experience

Stakeholder Communication

Remote Collaboration

Time Management

Problem Solving

Education

Bachelor's degree in business/marketing or related field

Tools

CRM systems

Productivity tools

Job description

About the Role

Our client is seeking a dedicated and proactive Remote Customer Success Manager to join their fully remote team, based out of George, Western Cape . This role is crucial for fostering long-term relationships with clients, ensuring they derive maximum value from our client's cutting-edge software solutions. You will be the primary advocate for the customer, guiding them through onboarding, adoption, and ongoing engagement. Success in this position means driving customer retention, identifying opportunities for upselling, and providing strategic insights to improve the customer experience. We are looking for an individual who thrives in a remote environment, possesses exceptional communication skills, and has a passion for helping clients succeed. This is an opportunity to build a rewarding career in a company that is at the forefront of its industry, offering a fully remote work setup that promotes work-life balance and flexibility. Your expertise will directly contribute to client loyalty and the company's growth.

Key Responsibilities

• Manage a portfolio of clients, building strong, trust-based relationships.
• Develop and execute customer success plans tailored to individual client needs and goals.
• Onboard new clients, ensuring a smooth transition and successful initial adoption of our client's services.
• Conduct regular check-ins and business reviews with clients to assess satisfaction and identify potential issues.
• Proactively identify and address client churn risks, implementing retention strategies.
• Educate clients on new features and best practices to maximize their utilization of the product.
• Collaborate with sales and product teams to advocate for customer needs and feedback.
• Monitor client health metrics and take appropriate action to ensure positive outcomes.
• Drive upsell and cross-sell opportunities by understanding client business objectives.

Requirements

• Proven experience in Customer Success, Account Management, or a similar client-facing role, preferably in a SaaS environment.
• Demonstrated ability to manage multiple client accounts simultaneously and build lasting relationships.
• Excellent communication, presentation, and interpersonal skills, with the ability to connect with stakeholders at all levels.
• Strong understanding of customer success principles and methodologies.
• Experience with CRM and customer success platforms.
• Ability to work independently and manage time effectively in a remote setting.
• Proactive, problem-solving mindset with a focus on customer value.
• A bachelor's degree in business, marketing, or a related field is preferred.
• This is a fully remote position, open to candidates who can effectively work from home.

Benefits

• Attractive annual salary of R per annum .
• Work from anywhere within South Africa.
• Opportunities for professional development and skill enhancement.
• Comprehensive benefits package including medical aid.
• A culture that emphasizes collaboration, innovation, and employee well-being.
• Direct impact on client retention and company growth.