Customer Success Manager

Placements24; Upington; Hybrid; ZAR 420,000 - 640,000; Full time

Benefits offered by this job

Performance bonuses

Medical aid

Job summary

Placements24 is seeking a Customer Success Manager to join a fully remote team. You will onboard new clients, drive adoption, and foster durable partnerships while maintaining high satisfaction.

This role emphasizes proactive guidance, risk mitigation, and cross-team collaboration to ensure client success and retention from anywhere in South Africa, with Upington as a primary hub. You will monitor health metrics, conduct reviews, and gather feedback to advocate for clients while supporting

Qualifications

• Proven experience in Customer Success, Account Management, or a related client-facing role in SaaS.
• Excellent communication, interpersonal, and presentation skills.
• Strong problem-solving abilities and a proactive, client-centric approach.
• Ability to manage multiple client accounts simultaneously and prioritize effectively.
• Proficiency in using CRM and customer success platforms.
• Passion for technology and helping clients succeed.
• Bachelor's degree in Business/Marketing or related field is preferred.
• Ability to work independently and collaboratively in a remote team environment.
• Demonstrated ability to build strong relationships with clients.

Responsibilities

• Manage a portfolio of clients, ensuring successful adoption and utilization of the company's SaaS product.
• Conduct regular check-ins and business reviews with clients to understand their needs and goals.
• Provide proactive guidance and support to help clients achieve their desired outcomes.
• Identify and address potential risks to client retention, developing and executing mitigation plans.
• Collaborate with sales and product teams to ensure a seamless customer experience.
• Onboard new clients effectively, providing training and resources to facilitate quick adoption.
• Gather client feedback and advocate for their needs within the company.
• Monitor client health metrics and proactively engage with clients based on data.
• Contribute to the development of customer success best practices and resources.

Skills

Customer Success

Account Management

CRM platforms

Client communication

Education

Bachelor's degree in Business/Marketing or related field

Tools

CRM systems

Job description

About the Role

Our client, a fast-growing SaaS company, is seeking an enthusiastic Customer Success Manager to join their fully remote team. This role is crucial for ensuring that clients maximize the value they receive from our client's platform, fostering long-term partnerships and driving retention. The ideal candidate is proactive, possesses excellent communication and problem-solving skills, and has a genuine passion for client advocacy. You will be responsible for onboarding new clients, providing ongoing support, identifying opportunities for client growth, and ensuring high levels of customer satisfaction. This is an exceptional opportunity to contribute to a dynamic company and develop your career in customer success from anywhere in South Africa, with **Upington, Northern Cape** serving as a primary operational hub.

Key Responsibilities

• Manage a portfolio of clients, ensuring successful adoption and utilization of the company's SaaS product.
• Conduct regular check-ins and business reviews with clients to understand their needs and goals.
• Provide proactive guidance and support to help clients achieve their desired outcomes.
• Identify and address potential risks to client retention, developing and executing mitigation plans.
• Collaborate with sales and product teams to ensure a seamless customer experience.
• Onboard new clients effectively, providing training and resources to facilitate quick adoption.
• Gather client feedback and advocate for their needs within the company.
• Monitor client health metrics and proactively engage with clients based on data.
• Contribute to the development of customer success best practices and resources.

Requirements

• Proven experience in Customer Success, Account Management, or a related client-facing role, preferably within the SaaS industry.
• Excellent communication, interpersonal, and presentation skills.
• Strong problem-solving abilities and a proactive, client-centric approach.
• Ability to manage multiple client accounts simultaneously and prioritize effectively.
• Proficiency in using CRM and customer success platforms.
• A passion for technology and helping clients succeed.
• Bachelor's degree in Business, Marketing, or a related field is preferred.
• Ability to work independently and collaboratively in a remote team environment.
• Demonstrated ability to build strong relationships with clients.

Benefits

Our client offers a competitive salary, performance bonuses, and comprehensive benefits package including medical aid. This fully remote role offers unparalleled flexibility and work-life balance. Employees benefit from continuous learning opportunities, professional development, and a dynamic, collaborative company culture. Join a forward-thinking organization and play a key role in driving client satisfaction and company growth.