E-commerce Operations Specialist — Hybrid (Randburg)

Placements24; Randburg; Hybrid; ZAR 240,000 - 420,000; Full time

Benefits offered by this job

Hybrid work model

Employee discount on online store

Health and wellness benefits

Paid time off and holidays

Job summary

Placements24 is seeking an E-commerce Operations Coordinator in Randburg, Gauteng, ZA. The role handles day-to-day online order flow, inventory management, and coordination with warehouses, logistics partners, and customer service to ensure timely delivery.

The ideal candidate has 2+ years in e-commerce operations, strong organizational skills, and proficiency with Excel, in a hybrid in-office/remote setup.

Qualifications

• Minimum 2 years of experience in e-commerce operations, logistics, or supply chain coordination.
• Proven experience in managing online order fulfillment processes.
• Strong understanding of e-commerce platforms and inventory management systems.
• Proficiency in Microsoft Excel and MS Office suite.

Responsibilities

• Oversee end-to-end e-commerce order fulfillment from placement to delivery.
• Coordinate with warehouse staff for picking, packing, and shipping.
• Manage relationships with 3PL providers and couriers to optimize times and costs.
• Monitor inventory levels on the e-commerce platform and prevent stock issues.
• Troubleshoot operational issues related to orders, shipping, and inventory.
• Process returns and exchanges efficiently and accurately.
• Generate reports on order volume, shipping performance, and costs.
• Collaborate with customer service to resolve order inquiries promptly.
• Identify opportunities to improve workflows and efficiency.
• Ensure adherence to company policies in Randburg, Gauteng, ZA operations.

Skills

Organizational skills

Time management

Communication skills

Problem solving

Education

Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or a related field

Tools

Excel

Job description

Placements24 is seeking an E-commerce Operations Coordinator in Randburg, Gauteng, ZA. The role handles day-to-day online order flow, inventory management, and coordination with warehouses, logistics partners, and customer service to ensure timely delivery.

The ideal candidate has 2+ years in e-commerce operations, strong organizational skills, and proficiency with Excel, in a hybrid in-office/remote setup.