E-commerce Community Growth Manager

Placements24; Klerksdorp; On-site; ZAR 150,000 - 280,000; Full time

Benefits offered by this job

Competitive salary

Professional development

Team environment

Employee discounts

Brand growth opportunity

Job summary

Placements24 in Klerksdorp is seeking an energetic E-commerce Community Manager to foster a vibrant online community around the brand. You will engage customers across social media, forums, and other digital platforms to build loyalty and drive sales.

The ideal candidate will have proven experience in community or social media management, excellent communication, and the ability to translate community insights into actionable strategies.

Qualifications

• Proven experience in community management or social media management.
• Excellent communication and interpersonal skills.
• Ability to analyze community metrics and translate insights into actions.

Responsibilities

• Grow and engage online community across social media and forums.
• Monitor conversations, respond to comments, and foster positive interactions.
• Create and share engaging content including updates, promotions, and user-generated content initiatives.
• Identify brand advocates and influencers to amplify reach.
• Gather feedback from the community to inform product development and marketing strategies.
• Collaborate with marketing and customer service for a consistent brand experience.

Skills

Community management

Social media management

Customer engagement

Content creation

Analytics

Communication skills

Conflict resolution

Job description

Placements24 in Klerksdorp is seeking an energetic E-commerce Community Manager to foster a vibrant online community around the brand. You will engage customers across social media, forums, and other digital platforms to build loyalty and drive sales.

The ideal candidate will have proven experience in community or social media management, excellent communication, and the ability to translate community insights into actionable strategies.