Luxury Hotel Duty Manager | Lead Guest Experience

Kendrick Recruitment; Oos-Kaap; On-site; ZAR 450,000 - 650,000; Full time

Job summary

Kendrick Recruitment is seeking a Senior Duty Manager for a prestigious luxury hotel in Plettenberg Bay. This role offers a clear path toward an Assistant General Manager position as you lead daily operations and guest service excellence.

You will supervise departments, manage guest interactions, and support the General Manager with admin duties, stock, staffing, and training, while upholding luxury standards and a hands-on leadership style.

Qualifications

• Minimum 3-5 years in a similar duty management or operational role within a luxury hospitality environment.
• Strong leadership and interpersonal skills.
• Excellent communication and problem-solving abilities.
• Well-groomed and professional presentation.
• Computer literate with a good understanding of hotel systems and Microsoft Office.
• Flexible and willing to work shifts, weekends, and holidays as required.

Responsibilities

• Oversee daily operations across all departments to ensure smooth and efficient service delivery.
• Ensure all guest interactions are handled professionally and with genuine care.
• Maintain high levels of guest satisfaction through attention to detail and service excellence.
• Support the General Manager in administrative and operational duties.
• Lead and motivate the team to maintain the hotel's luxury standards.
• Assist in managing stock control, scheduling, staff performance and training.
• Monitor and improve service standards and procedures.
• Act as Manager on Duty when required, ensuring seamless communication between departments.

Skills

Leadership

Interpersonal skills

Communication

Problem-solving

Attention to detail

Computer literacy

Tools

Microsoft Office

Hotel systems

Job description

Kendrick Recruitment is seeking a Senior Duty Manager for a prestigious luxury hotel in Plettenberg Bay. This role offers a clear path toward an Assistant General Manager position as you lead daily operations and guest service excellence.

You will supervise departments, manage guest interactions, and support the General Manager with admin duties, stock, staffing, and training, while upholding luxury standards and a hands-on leadership style.