Calling Future Deputy General Managers

The Capital Hotels, Apartments & Resorts; Gauteng; On-site; ZAR 446,000 - 1,116,000; Full time

Benefits offered by this job

Staff accommodation

Meals on duty

Training opportunities

Job summary

The Capital Hotels, Apartments & Resorts in Johannesburg is seeking a Deputy General Manager to lead day-to-day hotel operations and to coordinate across departments, ensuring outstanding guest service and operational excellence.

You will support the General Manager, drive service standards, manage budgets and revenue initiatives, and mentor department heads while ensuring compliance. This full-time role offers staff accommodation options, meals on duty, and development opportunities.

Qualifications

• Proven management experience across multiple hotel departments.
• Strong leadership and people development skills.
• Operational competence in front office, F&B and housekeeping.
• Budget awareness and basic P&L understanding.
• Excellent communication and customer-focused mindset.
• Eligibility to work in South Africa.

Responsibilities

• Assist the General Manager in delivering operational plans and achieving financial targets for the hotel.
• Lead, coach and mentor department heads to maintain consistent service and operational standards.
• Coordinate cross-department activity to ensure smooth guest arrivals, stays and departures.
• Monitor guest feedback and implement service improvements.
• Oversee health, safety and compliance practices appropriate to hotel operations.
• Support recruitment, training and performance management initiatives to build a high-performing team.
• Contribute to commercial activity including revenue management, cost control and inventory oversight.

Skills

Leadership

Operations across departments

Budget awareness

Communication

Work eligibility SA

Customer focus

Education

Hospitality management

Tools

PMS systems

Job description

The Capital Hotels is seeking experienced hospitality leaders to join its team in Johannesburg, Gauteng. This Deputy General Manager role is central to delivering outstanding guest experiences, supporting operational excellence across departments and helping shape service standards for the property.

Purpose of the role

The Deputy General Manager supports the General Manager in running day-to-day hotel operations, ensuring high standards of guest service, operational efficiency and commercial performance. This role acts as a senior leader on site, stepping in for the General Manager when required and driving team performance across food & beverage, front office, housekeeping and facilities.

Key responsibilities

• Assist the General Manager in delivering operational plans and achieving financial targets for the hotel.
• Lead, coach and mentor department heads to maintain consistent service and operational standards.
• Coordinate cross-department activity to ensure smooth guest arrivals, stays and departures.
• Monitor guest feedback and implement service improvements.
• Oversee health, safety and compliance practices appropriate to hotel operations.
• Support recruitment, training and performance management initiatives to build a high-performing team.
• Contribute to commercial activity including revenue management, cost control and inventory oversight.

Essential Skills And Experience

• Proven management experience in a full-service hotel or large hospitality operation, with responsibility for multiple departments.
• Strong leadership skills with experience developing and motivating teams.
• Operational competence across front office, food & beverage and housekeeping functions.
• Commercial awareness including budget management and basic P&L understanding.
• Excellent communication skills and a customer-focused mindset.
• Eligibility to work in South Africa.

Desirable Skills And Experience

• Experience deputising for a General Manager or holding a senior operational role in a similar-sized property.
• Knowledge of local market dynamics in Gauteng and corporate or group hotel reporting.
• Experience with hospitality property management systems and common operational technology.
• Formal supervisory or management training.

Qualifications

• Professional qualifications in hospitality management, hotel administration or equivalent experience are advantageous but not always required; demonstrable, relevant operational experience is accepted.

What we offer

The role is Full-time and Permanent. The salary range for this role is R40,000.00 to R100,000.00 per month. The overall package will be typical for senior operational roles in the hospitality sector and may include benefits such as staff accommodation options where appropriate, meals while on duty, statutory leave entitlements, and access to training and development opportunities. Specific benefits and terms would be confirmed at offer stage.