Luxury Hotel Duty Manager – On‑Duty Operations Lead

President Hotel; Cape Town; On-site; ZAR 360,000 - 480,000; Full time

Job summary

The President Hotel in Bantry Bay, Cape Town, seeks an experienced Hotel Duty Manager to lead the on‑shift operations and keep guest experience as the priority across all departments in our 349‑room property.

You will be on the floor, coordinate Front Office, Food & Beverage, Housekeeping, Kitchen, Maintenance and Security, and take ownership of guest concerns through to resolution. A hospitality qualification and 3–5 years’ relevant experience are required.

Qualifications

• Hospitality diploma or degree required.
• 3–5 years hotel operations experience in 4- or 5-star property.
• Duty manager experience in a 4- or 5-star hotel or luxury resort.
• Strong knowledge of OPERA PMS or similar PMS.
• Strong leadership, communication and interpersonal skills with ability to coach teams.

Responsibilities

• Act as Hotel Manager on Duty and oversee smooth operation of all departments during your shift.
• Coordinate Front Office, Food & Beverage, Housekeeping, Kitchen, Maintenance, Security and other teams.
• Stay visible in guest areas and engage with guests to anticipate needs.
• Lead from the floor, support teams during peak periods and coach staff to maintain service standards.
• Monitor service delivery and ensure SOPs are followed during shift handover.

Skills

Leadership

Communication

Interpersonal skills

Coaching

Decision making

Education

Hospitality diploma/degree

Tools

OPERA PMS

Job description

The President Hotel in Bantry Bay, Cape Town, seeks an experienced Hotel Duty Manager to lead the on‑shift operations and keep guest experience as the priority across all departments in our 349‑room property.

You will be on the floor, coordinate Front Office, Food & Beverage, Housekeeping, Kitchen, Maintenance and Security, and take ownership of guest concerns through to resolution. A hospitality qualification and 3–5 years’ relevant experience are required.