Durban Hybrid Tech Support Specialist

Placements24; Durban; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Medical aid

Pension fund

Hybrid working arrangement

IT certifications support

Paid leave

Job summary

WhatJobs Direct is seeking a proactive Technical Support Agent in Durban, KwaZulu-Natal, to provide first-line assistance across hardware, software, and networking issues. The role supports a hybrid work model, with office presence in Durban and remote flexibility, enabling effective customer outcomes.

The ideal candidate will have 2+ years in technical support, be proficient across Windows/macOS/Linux, and demonstrate strong communication and problem-solving skills to guide users through

Qualifications

• Minimum 2 years in a technical support role.
• Strong understanding of Windows, macOS and Linux plus common software.
• Experience with remote support tools and methodologies.
• Excellent problem-solving and diagnostic skills.
• Clear and concise communication, written and verbal.

Responsibilities

• Respond to technical support requests via phone, email, and ticketing system.
• Diagnose and resolve hardware, software, and network issues for end-users.
• Guide customers through installation, configuration, and troubleshooting steps.
• Escalate unresolved issues to higher-level support as needed.
• Maintain accurate records of support requests and resolutions.

Skills

Technical support

Windows/macOS/Linux

Remote support tools

Problem solving

Clear communication

Hybrid work experience

Customer-focused

Education

High school diploma

IT certifications (e.g., CompTIA A+, Network+)

Tools

Remote support tools

Job description

WhatJobs Direct is seeking a proactive Technical Support Agent in Durban, KwaZulu-Natal, to provide first-line assistance across hardware, software, and networking issues. The role supports a hybrid work model, with office presence in Durban and remote flexibility, enabling effective customer outcomes.

The ideal candidate will have 2+ years in technical support, be proficient across Windows/macOS/Linux, and demonstrate strong communication and problem-solving skills to guide users through