Hybrid Technical Support Specialist

Placements24; Randburg; Híbrido; ZAR 240 000 - 360 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Medical aid

Paid time off

Training & certifications

Hybrid work

Career progression

Resumo da oferta

Placements24 is seeking a skilled Technical Support Representative in Randburg, Gauteng. You will diagnose issues, guide clients through setup, and work with senior engineers to resolve complex problems while maintaining high customer satisfaction.

The role requires a minimum of 3 years in technical support, strong knowledge of Windows/macOS/Linux, and experience with remote troubleshooting tools. A hybrid work model is offered in Randburg, Gauteng.

Qualificações

• High school diploma or equivalent; technical certifications or a degree in a related field are highly desirable.
• Minimum of 3 years of experience in technical support or a similar IT‑related role.
• Solid understanding of operating systems (Windows, macOS, Linux), network basics, and common software applications.
• Experience with remote troubleshooting tools and techniques.
• Customer‑centric approach and a commitment to first‑contact resolution.

Responsabilidades

• Respond to technical support requests from clients via phone, email, and ticketing system.
• Diagnose and troubleshoot software and hardware issues, providing clear and effective solutions.
• Guide clients through setup, installation, and operational procedures.
• Escalate complex technical issues to senior engineers or relevant departments when necessary.
• Document all support interactions, troubleshooting steps, and resolutions accurately in the CRM/ticketing system.
• Contribute to the creation and maintenance of technical documentation and knowledge base articles.
• Proactively identify potential technical issues and recommend preventative measures.
• Maintain a high level of customer satisfaction through professional and efficient service.
• Stay updated on product knowledge and technical advancements relevant to the role.

Descrição da oferta de emprego

Placements24 is seeking a skilled Technical Support Representative in Randburg, Gauteng. You will diagnose issues, guide clients through setup, and work with senior engineers to resolve complex problems while maintaining high customer satisfaction.

The role requires a minimum of 3 years in technical support, strong knowledge of Windows/macOS/Linux, and experience with remote troubleshooting tools. A hybrid work model is offered in Randburg, Gauteng.