Durban Technical Support Engineer

Placements24; Durban; Hybrid; ZAR 280,000 - 420,000; Full time

Benefits offered by this job

Competitive annual salary

Professional development and training

Collaborative work environment

Access to benefits package

Job summary

WhatJobs Direct in Durban, KwaZulu-Natal, seeks a Customer Support Specialist to troubleshoot complex software issues and guide users through product features. You will provide first-line support via email, phone and chat, diagnose problems, and document solutions to empower users.

Ideal candidates have at least two years in technical support, strong OS knowledge (Windows/macOS), clear communication, and experience with Zendesk or Jira Service Desk. On-site role with growth opportunities.

Qualifications

• Minimum 2 years in technical support or similar IT role.
• Strong problem-solving and troubleshooting skills.
• Excellent written and verbal communication.

Responsibilities

• Provide first-level technical support via email, phone, and chat.
• Diagnose and resolve software and hardware issues.
• Guide customers through product setup, troubleshooting, and usage.
• Escalate unresolved issues to senior staff or development teams.
• Create and maintain technical documentation and knowledge base articles.
• Identify product bugs and provide feedback for improvement.
• Monitor support channels and ensure timely responses.
• Improve support processes and efficiency.
• Collaborate with QA to test new features and fixes.

Skills

Tech support experience

Problem-solving

Clear communication

Windows/macOS OS knowledge

Tools

Zendesk

Jira Service Desk

Job description

WhatJobs Direct in Durban, KwaZulu-Natal, seeks a Customer Support Specialist to troubleshoot complex software issues and guide users through product features. You will provide first-line support via email, phone and chat, diagnose problems, and document solutions to empower users.

Ideal candidates have at least two years in technical support, strong OS knowledge (Windows/macOS), clear communication, and experience with Zendesk or Jira Service Desk. On-site role with growth opportunities.