Junior Technical Support Engineer — Hybrid (Durban)

Placements24; Durban; Hybrid; ZAR 134,000 - 201,000; Full time

Benefits offered by this job

Salary reviews

Medical aid

Retirement plan

Training & certifications

Hybrid work model

Career progression

Paid time off

Employee assistance program

Job summary

Placements24 is seeking a Technical Support Engineer - Level 1 in Durban, KwaZulu-Natal. This entry-level role is ideal for individuals passionate about technology and eager to start their IT support career. You will be the first point of contact for customers, providing timely resolutions while developing strong customer service skills.

The role offers a hybrid work model, hands-on experience with a range of technologies, and opportunities for certifications and professional growth.

Qualifications

• Basic knowledge of computer hardware, software, operating systems (Windows preferred).
• Strong problem-solving and analytical skills.
• Excellent verbal and written communication skills.

Responsibilities

• Respond to customer support requests via phone, email, and ticketing system in a timely manner.
• Diagnose and troubleshoot basic technical issues related to hardware, software, and network connectivity.
• Guide customers through step-by-step solutions to resolve their problems.
• Escalate complex issues to higher-level support engineers with clear documentation.
• Maintain accurate records of customer interactions and resolutions in the helpdesk system.
• Contribute to updating the internal knowledge base with common solutions.

Skills

Basic hardware understanding

Windows OS

Networking basics

Customer service

Troubleshooting

Job description

Placements24 is seeking a Technical Support Engineer - Level 1 in Durban, KwaZulu-Natal. This entry-level role is ideal for individuals passionate about technology and eager to start their IT support career. You will be the first point of contact for customers, providing timely resolutions while developing strong customer service skills.

The role offers a hybrid work model, hands-on experience with a range of technologies, and opportunities for certifications and professional growth.