Durban On-Site Call Center Specialist (Inbound/Outbound)

AURE' CONTACT SOLUTIONS; Durban; On-site; ZAR 167,000 - 234,000; Full time

Job summary

AURE' CONTACT SOLUTIONS is hiring a Call Center Representative in Durban to deliver professional customer support across inbound and outbound channels. You will handle inquiries, resolve issues, and provide accurate product information while maintaining high satisfaction levels.

The role requires 1–2 years call center experience, Grade 12, and strong communication skills. You will document interactions, follow procedures, and contribute to retention efforts in a fast-paced, on-site environment.

Qualifications

• Strong customer-focused skills and commitment to customer satisfaction.
• Experience in customer service representative roles with professional, calm, solution-oriented approach.
• Excellent verbal communication, active listening, and rapport-building with diverse clients.
• Solid computer literacy including CRM and call center platforms.

Responsibilities

• Handle customer inquiries across inbound and outbound channels.
• Resolve issues and provide accurate information about products/services.
• Document interactions in systems and follow procedures.
• Escalate complex matters to appropriate teams as needed.
• Support relationship management and client retention efforts.
• Meet performance targets and collaborate with team and supervisors to ensure quality service.

Skills

Customer-focused

Interpersonal skills

Active listening

Communication

Problem solving

Reliability

Education

Grade 12

Post-school qualifications in customer service, business, or communications

Tools

CRM systems

Call center platforms

Basic office software

Job description

AURE' CONTACT SOLUTIONS is hiring a Call Center Representative in Durban to deliver professional customer support across inbound and outbound channels. You will handle inquiries, resolve issues, and provide accurate product information while maintaining high satisfaction levels.

The role requires 1–2 years call center experience, Grade 12, and strong communication skills. You will document interactions, follow procedures, and contribute to retention efforts in a fast-paced, on-site environment.