Document Management Admin Intern: Client & Ops Support

Momentum; Bellville; On-site; ZAR 120,000 - 160,000; Full time

Job summary

Metropolitan in South Africa is seeking an Administrative and Operational Assistant to provide effective support to the manager and department. The role involves handling documentation, client queries, and coordinating internal processes.

The ideal candidate has matric and a 1-year post-matric qualification, with 0–1 year of admin experience, and knowledge of Metropolitan policy numbers, long-term insurance, and in-house systems.

Qualifications

• Matric and a relevant 1-year post-matric qualification.
• 0-1 year of administrative experience is required.
• Knowledge of Metropolitan policy numbers and related documentation.
• Understanding of the long-term insurance industry and in-house systems.

Responsibilities

• Categorises documentation by departments and functions.
• Reconciles received documents with captured and prepared documentation daily.
• Routes source documents with patch sheets to Document Sorters after entry.
• Accurately record client policy information on the relevant system for statistical reporting and for reference purposes.
• Escalate queries and other housekeeping issues with the relevant service department and ensure queries are resolved within the given timeframes.
• Attend to administrative duties and support client services.

Skills

Administrative experience

Policy numbers knowledge

Long-term insurance knowledge

Documentation handling

Education

Matric

1-year post-matric qualification

Tools

In-house systems

Job description

Metropolitan in South Africa is seeking an Administrative and Operational Assistant to provide effective support to the manager and department. The role involves handling documentation, client queries, and coordinating internal processes.

The ideal candidate has matric and a 1-year post-matric qualification, with 0–1 year of admin experience, and knowledge of Metropolitan policy numbers, long-term insurance, and in-house systems.