Office Administrator_Temp (Finance)

AtripleA recruitment & temps; South Africa; On-site; ZAR 89,280 - 111,600; Part time

Job summary

A staffing agency seeks a Temporary Office Administrator in Mafikeng to provide professional support to clients and assist in the insurance sector. Responsibilities include rendering client services, managing claims, and overseeing documentation procedures. The ideal candidate should have Matric, relevant qualifications, and at least two years of experience in insurance and client services. This position offers an opportunity to develop skills in a dynamic work environment.

Qualifications

• Must have Matric qualification.
• Required to have a recognized qualification as per the FSB.
• Must be registered as an Employee Representative (FSB).

Responsibilities

• Render client services and handle complaints.
• Assist clients with claims and ensure document verification.
• Manage application forms and follow the capturing procedure.

Skills

Matric

2 Years' Experience in the Insurance Industry

1 Year Client Services

1 Year Experience in Data Capturing

Education

Recognized Qualification as per the FSB

RE 5

Registration as an Employee Representative (FSB)

Job description

Office Administrator_Temp

Location: Mafikeng

Our client is looking for temporary office administrator to provide professional first line support to clients and sales support and capture group new business policies.

Responsibilities

• Render client services
  • Adhere to client service procedures: maturities, policy contracts, loan applications, cancellations, amendments, financial and general enquiries
  • Update client personal details and AIMS notes
  • Provide correct and accurate advice to clients on products and services (TCF)
  • Inform clients and update changes to their policy (TCF)
  • Liaise with relevant departments to gather information to resolve clients' queries
  • Maintain required business retention rate
  • Handle all complaints and enquiries
  • Escalate complaints to Office Manager and Complaints Handling Officer
  • Follow complaints procedure
  • Handle all incoming calls and walk-in clients
• Administrate Claims
  • Verify claims documents as per standard procedure
  • Assist clients with the completion of claim forms
  • Submit all claims received to Head office
  • Submit any outstanding documentation as per Head Office request
  • Keep claims register up to date
• Advise clients on cancelations
  • Advise the client of the process and disadvantages of cancelation
  • Retain the policy by proposing different options (loan, partial surrender paid up)
  • Inform relevant Sales Manager of the intended cancelation for retention
  • As per client's request follow the standard cancelation procedure
• Administrate demutualization process
  • Capture client information
  • Inform clients of status of their shares
  • Update client's information on Aims systems
  • Register and forward to Head office
• Office Administration
  • Manage mail and fax
  • Prepare statistical reports
  • Communicate with office manage with regards to office logistics
• Documentation and filing procedures
  • Keep record systems up to date
  • File and keep documentation for a period as required by the legislation
• Process and administrate application forms
  • Check and validate application forms for quality control
  • Follow the capturing procedure
  • Send incomplete applications back to Office Managers
  • Process application form on system
  • Follow up on outstanding documentation with Office Manager
  • Liaise with New Business department on outstanding and provide feedback to Office Managers
  • Email scanned successful application forms to New business department
  • Capture a minimum of required policies per day
• Send captured application forms to Head Office for archiving
  • Register successful applications
  • Send the original application form for tick off process
  • Follow up on all outstanding requirements from tick off

Requirements

• Matric
• Recognized Qualification as per the FSB
• RE 5
• Registration as an Employee Representative (FSB)
• 2 Years' Experience in the Insurance Industry;
• 1 Year Client Services
• 1 years' experience in data capturing
• 1 Years' experience in: Category A, B, C and retail pension benefits (Advantage)

Send your CV and latest pay slip to [e-mail]

AtripleA Recruitment and Temps

www.aaaa.co.za