Office Administrator_Temp (Finance)

AtripleA recruitment & temps; Welkom; On-site; ZAR 162,489 - 194,630; Full time

Job summary

A recruitment agency seeks an Office Administrator in Welkom. The ideal candidate will manage client services, handle claims, and deal with documentation. Requirements include Matric, RE 5 certification, and 2 years of experience in the insurance industry. The role also involves liaising with clients and various departments, ensuring efficient workflow in an office environment. Join our team to contribute to our commitment to customer service excellence.

Qualifications

• Matric qualification required.
• Experience in Insurance Industry lasting 2 years.
• RE 5 certification mandatory.

Responsibilities

• Provide client services and maintain retention rate.
• Administrate claims and advise on cancellations.
• Handle documentation and filing procedures efficiently.

Skills

Matric

Registration as an Employee Representative (FSB)

RE 5

Client services experience

Data capturing experience

Insurance industry experience

Education

Recognized Qualification as per the FSB

Job description

Office Administrator

Location: Welkom

Salary: R16 000

Requirements

• Matric
• Recognized Qualification as per the FSB
• RE 5
• Registration as an Employee Representative (FSB)
• 2 Years' Experience in the Insurance Industry
• 1 Year Client Services
• 1 years' experience in data capturing
• 1 Years' experience in: Category A, B, C and retail pension benefits (Advantage)

Responsibilities

• Render client services
  • Adhere to client service procedures: maturities, policy contracts, loan applications, cancellations, amendments, financial and general enquiries
  • Update client personal details and AIMS notes
  • Provide correct and accurate advice to clients on products and services (TCF)
  • Inform clients and update changes to their policy (TCF)
  • Liaise with relevant departments to gather information to resolve clients' queries
  • Maintain required business retention rate
  • Handle all complaints and enquiries
  • Escalate complaints to Office Manager and Complaints Handling Officer
  • Follow complaints procedure
  • Handle all incoming calls and walk-in clients
• Administrate Claims
  • Verify claims documents as per standard procedure
  • Assist clients with the completion of claim forms
  • Submit all claims received to Head office
  • Submit any outstanding documentation as per Head Office request
  • Keep claims register up to date
• Advise clients on cancellations
  • Advise the client of the process and disadvantages of cancellation
  • Retain the policy by proposing different options (loan, partial surrender paid up)
  • Inform relevant Sales Manager of the intended cancellation for retention
  • As per client's request follow the standard cancellation procedure
• Administrate demutualization process
  • Capture client information
  • Inform clients of status of their shares
  • Update client's information on Aims systems
  • Register and forward to Head office
• Office Administration
  • Manage mail and fax
  • Prepare statistical reports
  • Communicate with office manage with regards to office logistics
• Documentation and filing procedures
  • Keep record systems up to date
  • File and keep documentation for a period as required by the legislation
• Process and administrate application forms
  • Check and validate application forms for quality control
  • Follow the capturing procedure
  • Send incomplete applications back to Office Managers
  • Process application form on system
  • Follow up on outstanding documentation with Office Manager
  • Liaise with New Business department on outstanding and provide feedback to Office Managers
  • Email scanned successful application forms to New business department
  • Capture a minimum of required policies per day
• Send captured application forms to Head Office for archiving
  • Register successful applications
  • Send the original application form for tick off process
  • Follow up on all outstanding requirements from tick off