Dive Center Operations Manager

Placements24; Mtubatuba Local Municipality; On-site; ZAR 420,000 - 640,000; Full time

Benefits offered by this job

Competitive salary

Accommodation assistance may be提供ed

Access to excellent diving facilities

Dive equipment and course discounts

Professional development opportunities

Coastal lifestyle in Richards Bay

Job summary

Placements24 is seeking an experienced Dive Center Operations Manager for a premier coastal dive facility in Richards Bay, KwaZulu-Natal. You will oversee daily operations, lead instructors and staff, ensure safety compliance, and drive guest satisfaction while managing equipment, inventory, and budgets.

Ideal candidate has PADI certification, 5+ years in dive center leadership, and a passion for marine conservation. Weekend and holiday availability are required.

Qualifications

• PADI Divemaster or Instructor cert (or equivalent).
• Minimum 5 years in dive center operations or management.
• Proven leadership and team management skills.
• Strong knowledge of diving safety protocols and emergency procedures.
• Experience in inventory management and budget control.
• Ability to work flexible hours, including weekends and holidays.
• First Aid and CPR certification.

Responsibilities

• Manage day-to-day operations of the dive center, ensuring efficiency and profitability.
• Lead, train, and schedule dive instructors, dive masters, and support staff.
• Ensure all diving activities adhere to safety standards and regulations.
• Oversee maintenance and proper functioning of dive equipment, tanks, regulators, and boats.
• Manage inventory of dive supplies, retail stock, and consumables.
• Develop and implement marketing strategies to attract new divers and retain customers.
• Handle customer inquiries, bookings, and ensure high customer satisfaction.
• Manage budgets, revenue targets, costs, and financial reporting.
• Develop and deliver dive courses and guided dives for various certification levels.
• Maintain relationships with suppliers, partners, and local tourism authorities.

Skills

Staff leadership

Operations management

Safety procedures

Customer service

Inventory control

Budgeting

Dive instruction

Communication

Education

PADI Divemaster or Instructor certification

Job description

About the Role

Our client, a premier coastal resort and dive operation, is seeking a highly organized and experienced Dive Center Operations Manager to oversee all aspects of their dive center in Richards Bay, KwaZulu-Natal. This role is crucial for ensuring the smooth, safe, and profitable operation of the dive facility, including managing staff, equipment, scheduling, customer service, and inventory. The ideal candidate will possess a strong background in dive instruction and operations management, with a deep understanding of PADI or similar international diving standards. You will be responsible for leading a team of dive instructors, dive masters, and support staff, fostering a culture of safety, excellence, and customer satisfaction. This position requires excellent leadership, communication, and problem-solving skills, as well as a passion for the ocean and diving. You will play a key role in enhancing the guest experience and driving the growth of the dive center business. A proactive approach to identifying and implementing operational improvements will be essential for success in this exciting coastal role.

Key Responsibilities

• Manage day-to-day operations of the dive center, ensuring efficiency and profitability.
• Lead, train, and schedule dive instructors, dive masters, and support staff.
• Ensure all diving activities adhere to strict safety standards and relevant regulations.
• Oversee the maintenance and proper functioning of dive equipment, including tanks, regulators, and boats.
• Manage inventory of dive supplies, retail stock, and operational consumables.
• Develop and implement marketing strategies to attract new divers and retain existing customers.
• Handle customer inquiries, bookings, and ensure a high level of customer satisfaction.
• Manage budgets, including revenue targets, cost control, and financial reporting.
• Develop and deliver dive courses and guided dives for various certification levels.
• Maintain relationships with suppliers, partners, and local tourism authorities.

Requirements

• PADI Divemaster or Instructor certification (or equivalent from another recognized agency).
• Minimum of 5 years of experience in dive center operations or management.
• Proven leadership and team management skills.
• Strong knowledge of diving safety protocols and emergency procedures.
• Excellent customer service and communication skills.
• Experience in inventory management and budget control.
• Familiarity with dive equipment maintenance and repair.
• Ability to work flexible hours, including weekends and holidays.
• First Aid and CPR certification.
• A passion for marine conservation and sharing the underwater world with others.

Benefits

• Competitive salary and performance-based incentives.
• Accommodation assistance may be provided.
• Access to excellent diving facilities and opportunities.
• Discount on dive equipment and courses.
• Opportunities for professional development and further dive certifications.
• A vibrant work environment in the beautiful coastal town of Richards Bay, KwaZulu-Natal.
• Contribution towards medical aid.