Lead Aquatics Center Manager

Placements24; Mtubatuba Local Municipality; On-site; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Competitive pay

Health benefits

Retirement plan

Paid time off

Professional development

Facility access

Supportive management

Job summary

Placements24 in Richards Bay, KwaZulu-Natal, seeks a Lead Aquatics Center Manager to oversee operations at a state‑of‑the‑art facility. You will lead staff, manage pool operations, program development, and ensure safety and customer service excellence.

The role requires 5+ years in aquatics management, 2+ in leadership, Lifeguarding and CPR/First Aid certifications, and a Pool Operator certification. You’ll handle budgeting, maintenance, and staff development to deliver a safe, engaging aquatic

Qualifications

• Minimum 5 years in aquatics management, with at least 2 years in a supervisory role.
• Current Lifeguarding and CPR/First Aid certifications from recognized organizations.
• Pool Operator certification (CPO) highly desirable.
• Proven experience in staff management, program development, and budget administration.
• Strong understanding of pool chemistry, maintenance, and water safety standards.

Responsibilities

• Manage all aspects of aquatics center operations, including staffing, scheduling, and daily activities.
• Ensure strict adherence to safety protocols, regulations, and emergency procedures for pool operations.
• Recruit, train, supervise, and evaluate aquatics staff, including lifeguards and instructors.
• Develop and implement a diverse range of aquatics programs, including swim lessons and fitness classes.
• Oversee maintenance and cleanliness of the pool, deck area, and related facilities.
• Manage inventory of supplies and equipment, and ensure proper procurement processes.
• Handle customer inquiries, feedback, and complaints in a professional and timely manner.
• Develop and manage the aquatics center's operational budget and financial targets.
• Collaborate with marketing teams to promote aquatics programs and events.
• Conduct regular facility inspections and implement corrective actions as needed.

Skills

Leadership

Staff management

Customer service

Communication

Problem-solving

Education

Bachelor's degree in Recreation Management or Sports Management

High school diploma

Tools

Lifeguarding Certification

CPR/First Aid Certification

Pool Operator Certification (CPO)

Job description

About the Role

Our client, a leading recreational facility provider, is looking for an experienced and dedicated Lead Aquatics Center Manager to oversee operations at their state-of-the-art facility in Richards Bay, KwaZulu-Natal. This critical role involves ensuring the highest standards of safety, customer service, and operational efficiency within the aquatics center. The Lead Manager will be responsible for managing staff, overseeing pool operations, developing programming, and ensuring compliance with all health and safety regulations. The ideal candidate will have a strong background in aquatic management, excellent leadership skills, and a passion for providing a safe and enjoyable environment for all patrons. This is an excellent opportunity to manage a key facility within a respected organization and contribute to community health and recreation in Richards Bay, KwaZulu-Natal. We are seeking an individual who is proactive, detail-oriented, and committed to delivering exceptional experiences. The role requires a person who can handle both strategic planning and day-to-day operational challenges effectively.

Key Responsibilities

• Manage all aspects of aquatics center operations, including staffing, scheduling, and daily activities.
• Ensure strict adherence to all safety protocols, regulations, and emergency procedures for pool operations.
• Recruit, train, supervise, and evaluate aquatics staff, including lifeguards and instructors.
• Develop and implement a diverse range of aquatics programs, including swim lessons, fitness classes, and competitive events.
• Oversee the maintenance and cleanliness of the pool, deck area, and related facilities.
• Manage inventory of supplies and equipment, and ensure proper procurement processes are followed.
• Handle customer inquiries, feedback, and complaints in a professional and timely manner.
• Develop and manage the aquatics center's operational budget, ensuring financial targets are met.
• Collaborate with marketing teams to promote aquatics programs and events.
• Conduct regular facility inspections and implement corrective actions as needed.
• Stay updated on industry best practices and trends in aquatics management and safety.

Requirements

• High school diploma or equivalent; a Bachelor's degree in Recreation Management, Sports Management, or a related field is preferred.
• Minimum of 5 years of experience in aquatics management, with at least 2 years in a supervisory role.
• Current Lifeguarding and CPR/First Aid certifications from recognized organizations (e.g., RLSS, AHA, Red Cross).
• Pool Operator certification (e.g., CPO) is highly desirable.
• Proven experience in staff management, program development, and budget administration.
• Strong understanding of pool chemistry, maintenance, and water safety standards.
• Excellent customer service, communication, and problem-solving skills.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Experience in Richards Bay, KwaZulu-Natal or similar coastal communities is an advantage.
• Leadership qualities with the ability to motivate and guide a team effectively.
• Passion for swimming and promoting water safety and aquatic activities.

Benefits

• Competitive salary and potential for performance-based incentives.
• Comprehensive health benefits package.
• Retirement savings plan.
• Paid time off and holiday leave.
• Opportunities for professional development and certifications.
• Access to facility amenities.
• Positive and team-oriented work environment.
• Supportive management structure.