Director of Retail Operations - Fast Fashion

Placements24; Soweto; On-site; ZAR 1,200,000 - 2,100,000; Full time

Benefits offered by this job

Performance bonus

Private medical aid

Provident fund

Employee discounts

Job summary

Placements24 is seeking a Director of Retail Operations to lead a large Gauteng store network, based in Soweto. You will drive sales performance, optimize the customer journey, and set standards across high-volume outlets, collaborating with merchandising, marketing, and supply chain teams.

The role demands a Bachelor’s degree and 8+ years in retail ops, with 4+ in senior leadership. Expect regional travel as you mentor managers to deliver exceptional results and continuous improvement.

Qualifications

• Bachelor's degree in a related field.
• 8+ years in retail operations, with 4+ years in a senior leadership role overseeing multiple stores.
• Proven track record in driving sales growth and profitability.

Responsibilities

• Develop and implement operational strategies to maximize store performance and profitability across Gauteng.
• Oversee daily store operations, ensuring brand standards, visual merchandising, and service excellence.
• Lead, mentor and develop regional and store managers for high performance.
• Manage budgets, control costs, and monitor KPIs such as sales, footfall, conversion, and stock.
• Drive initiatives to enhance customer experience and build loyalty.
• Ensure compliance with policies and retail regulations.
• Collaborate with merchandising, marketing and supply chain for smooth product flow.
• Identify and implement best practices to drive continuous improvement.

Skills

Leadership

Strategic planning

Financial acumen

Stakeholder management

KPIs & analytics

Travel willingness

Education

Bachelor's degree in Business Administration, Marketing, Retail Management, or related field

Job description

About the Role

Our client, a prominent and rapidly expanding fast-fashion retailer, is seeking a dynamic and results-driven Director of Retail Operations to oversee their extensive store network across the Gauteng region, with a primary base in Soweto . This senior leadership role is responsible for ensuring operational excellence, driving sales performance, optimizing the customer experience, and managing a large team of store managers and staff. The ideal candidate will possess a deep understanding of the fast-fashion retail environment, strong leadership capabilities, and a proven ability to execute strategic initiatives that support business growth. This is a key opportunity for a retail operations expert to make a significant impact on the success of a leading brand in a highly competitive market. You will be responsible for driving standards across numerous high-volume stores.

Key Responsibilities

• Develop and implement operational strategies to maximize store performance, sales, and profitability across the Gauteng region.
• Oversee the daily operations of all retail stores, ensuring adherence to brand standards, visual merchandising guidelines, and customer service excellence.
• Lead, mentor, and develop a team of regional and store managers, fostering a culture of accountability and high performance.
• Manage budgets, control operational costs, and monitor key performance indicators (KPIs) such as sales, footfall, conversion rates, and stock levels.
• Drive initiatives to enhance the customer experience and build customer loyalty.
• Ensure compliance with all company policies, procedures, and relevant retail regulations.
• Collaborate with merchandising, marketing, and supply chain teams to ensure seamless product flow and effective campaign execution.
• Identify and implement best practices in retail operations to drive continuous improvement.

Requirements

• A Bachelor's degree in Business Administration, Marketing, Retail Management, or a related field.
• A minimum of 8 years of progressive experience in retail operations management, with at least 4 years in a senior leadership role overseeing multiple store locations, preferably within the fast-fashion sector.
• Proven track record of driving sales growth, managing profitability, and optimizing store operations.
• Strong leadership, people management, and motivational skills.
• Deep understanding of retail KPIs, merchandising, inventory management, and customer service principles.
• Excellent analytical, problem-solving, and decision-making abilities.
• Willingness to travel extensively within the Gauteng region, including supporting stores in areas like Soweto .
• Adaptability and the ability to thrive in a fast-paced retail environment are essential.

Benefits

• This role offers a competitive salary package with an attractive performance-based bonus structure tied to regional sales and operational targets.
• The comprehensive benefits include private medical aid, a provident fund, and significant employee discounts.
• Our client is committed to employee development, providing ample opportunities for career advancement and training.

This is a demanding yet highly rewarding role for a leader passionate about retail excellence and driving growth within a dynamic brand.