Digital Finance User Experience (UX) Manager

TravelCenters of America; Cape Town; On-site; ZAR 900,000 - 1,300,000; Full time

Benefits offered by this job

Competitive remuneration

Global career opportunities

Job summary

Apex Group in Cape Town seeks a Digital Finance UX Manager to enhance user experience across finance systems, tools and workflows. You will partner with Finance, Technology and Product teams to deliver intuitive, efficient solutions that drive high adoption.

Lead design of user journeys, conduct research, and translate business needs into user-centric outcomes. This role requires 5+ years in UX or related fields and strong knowledge of enterprise finance systems.

Qualifications

• Bachelor’s degree in business, Finance, Information Systems, UX Design, or a related discipline.
• UX, Design Thinking, Agile, or Change Management certifications preferred.
• 5+ years' experience in UX, Digital Transformation, Product Design, Business Analysis, or Finance Transformation.

Responsibilities

• Design and improve user journeys across finance processes including planning, reporting, accounting, and forecasting.
• Conduct user research, gather feedback, and identify opportunities to simplify processes and improve usability.
• Partner with Product Owners and Technology teams to translate business requirements into user-centric solutions.
• Develop wireframes, process maps, and experience recommendations for finance platforms.
• Support user acceptance testing (UAT), training, and change management activities.
• Monitor system adoption, user satisfaction, and experience metrics, driving continuous improvements.
• Establish UX standards and best practices across digital finance products.

Skills

UX Design

Agile

Stakeholder facilitation

User research

Change management

Finance transformation

Experience with enterprise systems

Education

Bachelor's degree in business/Finance/IS/UX

Tools

Figma

Adobe XD

Job description

The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers.

Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion.

That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience.

Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.

For our business, for clients, and for you

Digital Finance User Experience (UX) Manager
Cape Town, Apex House

Description

The Digital Finance UX Manager is responsible for enhancing the user experience across finance systems, digital tools, and workflows. The role ensures finance technology solutions are intuitive, efficient, and drive high user adoption by partnering with Finance, Technology, and Product teams.

Job specification

• Design and improve user journeys across finance processes including planning, reporting, accounting, and forecasting.
• Conduct user research, gather feedback, and identify opportunities to simplify processes and improve usability.
• Partner with Product Owners and Technology teams to translate business requirements into user-centric solutions.
• Develop wireframes, process maps, and experience recommendations for finance platforms.
• Support user acceptance testing (UAT), training, and change management activities.
• Monitor system adoption, user satisfaction, and experience metrics, driving continuous improvements.
• Establish UX standards and best practices across digital finance products.

Skills Required:

• Bachelor's degree in business, Finance, Information Systems, UX Design, or a related discipline.
• UX, Design Thinking, Agile, or Change Management certifications preferred.
• Understands the business and its challenges, and can translate business needs into HR solutions.
• 5+ years' experience in UX, Digital Transformation, Product Design, Business Analysis, or Finance Transformation.
• Strong understanding of finance processes and enterprise systems (SAP, Oracle, Workday, Anaplan, OneStream, etc.).
• Experience with UX tools such as Figma or Adobe XD.
• Strong stakeholder management, facilitation, and problem-solving skills.
• Experience working in Agile environments.

What you will get in return:

• A genuinely unique opportunity to be part of an expanding large global business;
• Competitive remuneration commensurate with skills and experience;

Additional information:

We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnicity, age, sexual orientation, socio-economic, responsibilities for dependants, physical or mental disability. Any hiring decision are made on the basis of skills, qualifications and experiences.

We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society and the planet.For more information on our commitment to Corporate Social Responsibility (CSR) please https://www.apexgroup.com/corporate-social-responsibility/

Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.