Digital Finance User Experience (UX) Manager

Apex group; Cape Town; On-site; ZAR 900,000 - 1,500,000; Full time

Job summary

Apex Group is seeking a Digital Finance User Experience (UX) Manager in Cape Town to lead end-to-end UX across finance platforms. You will shape user journeys for planning, reporting, accounting and forecasting, partnering with Product Owners and Technology teams to translate complex requirements into intuitive solutions.

You'll drive usability, conduct user research, establish UX standards, support UAT and change management, and monitor adoption metrics to continuously improve the digital

Qualifications

• 5+ years' experience in UX, Digital Transformation, Product Design, Business Analysis, or Finance Transformation.

Responsibilities

• Design and improve user journeys across finance processes including planning, reporting, accounting, and forecasting.
• Conduct user research, gather feedback, and identify opportunities to simplify processes and improve usability.
• Partner with Product Owners and Technology teams to translate business requirements into user-centric solutions.
• Develop wireframes, process maps, and experience recommendations for finance platforms.
• Support user acceptance testing (UAT), training, and change management activities.
• Monitor system adoption, user satisfaction, and experience metrics, driving continuous improvements.
• Establish UX standards and best practices across digital finance products.

Skills

UX

Design Thinking

Agile

Change Management

Stakeholder management

Facilitation

Problem-solving

Finance domain knowledge

Communication

Education

Bachelor's degree in business, Finance, Information Systems, UX Design, or related discipline

Tools

SAP

Oracle

Workday

Anaplan

OneStream

Figma

Adobe XD

Job description

Digital Finance User Experience (UX) Manager Cape Town

The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.

Your career with us should reflect your energy and passion. That's why, at Apex Group, we will do more than simply 'empower' you. We will work to supercharge your unique skills and experience. Take the lead and we'll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.

Job specification

• Design and improve user journeys across finance processes including planning, reporting, accounting, and forecasting.
• Conduct user research, gather feedback, and identify opportunities to simplify processes and improve usability.
• Partner with Product Owners and Technology teams to translate business requirements into user-centric solutions.
• Develop wireframes, process maps, and experience recommendations for finance platforms.
• Support user acceptance testing (UAT), training, and change management activities.
• Monitor system adoption, user satisfaction, and experience metrics, driving continuous improvements.
• Establish UX standards and best practices across digital finance products.

Skills Required

• Bachelor's degree in business, Finance, Information Systems, UX Design, or a related discipline.
• UX, Design Thinking, Agile, or Change Management certifications preferred.
• Understands the business and its challenges, and can translate business needs into HR solutions.
• 5+ years' experience in UX, Digital Transformation, Product Design, Business Analysis, or Finance Transformation.
• Strong understanding of finance processes and enterprise systems (SAP, Oracle, Workday, Anaplan, OneStream, etc.).
• Experience with UX tools such as Figma or Adobe XD.
• Strong stakeholder management, facilitation, and problem-solving skills.
• Experience working in Agile environments.

What you will get in return

• A genuinely unique opportunity to be part of an expanding large global business
• Competitive remuneration commensurate with skills and experience

Additional information

We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnicity, age, sexual orientation, socio-economic, responsibilities for dependants, physical or mental disability. Any hiring decision are made on the basis of skills, qualifications and experiences.

For more information on our commitment to Corporate Social Responsibility (CSR) please https://www.apexgroup.com/corporate-social-responsibility/

About Apex Group We are dedicated to driving positive change in financial services while fuelling the growth and ambitions of asset managers, allocators, financial institutions, and family offices. Established in Bermuda in 2003, the Group has continually disrupted the asset serving industry through our investment in innovation and talent. Today, we set the pace in asset servicing and stand out for our unique single-source solution and unified cross asset-class platform which supports the entire value chain, harnesses leading innovative technology, and benefits from cross-jurisdictional expertise delivered by a long-standing management team and over 13,000 highly integrated professionals. We're a people-powered business, and our people are full of ambition. Together, we're inspired to lead the new era of data and tech enabled service. Bringing new products and services to market. Sharpening our client focus. Disrupting the market to exceed expectations. Innovating across a range of specialisms. With our focus on making a difference to our people, our planet and our society, you'll experience more here than you would at most other companies. Prepare to accelerate. We're a people-powered business with a vision to inspire a new era of service-led FinTech. We're expanding globally and offering more to our clients. This means you get more opportunities to grow with us. So prepare to accelerate. We'll make sure the time and effort you put in takes you further, faster. Positive change starts with you. We're a people-powered business with a vision to inspire a new era of service-led FinTech. We're expanding globally and offering more to our clients. This means you get more opportunities to grow with us. So prepare to accelerate. We'll make sure the time and effort you put in takes you further, faster. The journey is yours to own. When you stretch yourself, you grow. We want you to explore ways of working that will see you thrive as part of something bigger. We'll help you with a solid structure, challenging projects, vibrant networks, supportive colleagues and approachable leaders. All the things you need to own your unique journey. Find out more about us